Customer Support Specialist (Intermediate Level) We are seeking a highly motivated and professional Customer Support Specialist to join our team. In this role, you will be the main point of contact for both internal and external customer inquiries, complaints, and requests. You will leverage your in-depth knowledge of the bank’s processes, procedures, and systems to provide effective solutions, identifying potential systemic issues as they arise. Key Responsibilities: + Customer Resolution: Serve as the primary point of contact for customer inquiries, addressing issues related to deposits, loans, treasury management, and other banking services. Work efficiently to resolve concerns, escalating complex issues to the appropriate department as needed. + Cross-functional Support: Collaborate across various departments to ensure swift and accurate resolution of issues, ensuring customer satisfaction and operational efficiency. + Internal Training & Advising: Provide training and guidance to internal teams through Branch Support Services, educating staff on banking processes, procedures, and systems to improve service delivery and problem-solving effectiveness. + Relationship Management: Build and maintain strong relationships with current customers, offering continuous support and recommending relevant bank products and services to meet their evolving needs. Use relationship-building skills to promote business growth and help meet the bank’s profitability goals. + Problem Solving & Process Improvement: Identify trends in customer inquiries and complaints, providing feedback to improve the bank's systems and customer service processes. Required Skills & Qualifications: + Customer Service Excellence: Proven ability to provide exceptional customer service in a fast-paced environment, ensuring that every customer interaction is handled with professionalism and care. + Communication Skills: Strong verbal and written communication skills, with the ability to explain complex banking concepts in an easy-to-understand manner. + Technical Proficiency: Comfortable using a variety of banking systems and customer service tools. Familiarity with computers, phone support systems, and customer relationship management (CRM) software. + Problem Solving & Critical Thinking: Ability to think logically and creatively to resolve customer issues efficiently. Strong problem-solving skills, with a keen eye for identifying systemic issues. + Bilingual (Preferred): Ability to communicate fluently in more than one language (a plus). Personal Attributes: + Ability to work effectively in a demanding, high-pressure environment. + Strong professionalism, consistently representing the bank's values and commitment to excellence. + Passion for delivering "white glove" customer service, ensuring customers feel valued and heard. Experience Level: + Intermediate Level (1-3 years of relevant experience) Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rosemont,IL. Application Deadline This position is anticipated to close on Feb 18, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.