Description •Solve both internal and external customer inquiries, complaints and requests by using a single point of contact resolution utilizing solid knowledge of the bank’s processes, procedures and electronic systems, while identifying potential systemic problems. •Coordinate an assist in resolving deposit, loan, treasury management and other line-of-business related issues in response to customer inquiries and escalate to the appropriate operational department contact for resolution. •Advise and train internal customers via Branch Support Services, i.e., educate on processes/procedures/systems, recommend on customer resolution. •Provide on-going relationship servicing with current customers to maintain goodwill and gain additional business through promotion and cross-selling other bank products and services as appropriate to meet customer requirements and the bank’s profitability goals. Hours: 11:30am-8pm, 10am-6pm or 7am-4pm. Monday Friday, and every other Saturday. Skills & Qualifications -1+ year of customer service experience - call center highly preferred, office or retail will be considered if higher level. -Strong computer and typing skills, Experience using multiple computer screens. -Exposure to being on the phones -Experience working in a fast paced and demanding environment Soft skills: o Fast paced and demanding environment o Professionalism o White glove customer service o Problem solving skills and then use the right solutions to problem solving, logical thinking. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rosemont,IL. Application Deadline This position is anticipated to close on Feb 17, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.