**Description** **We are looking for someone who can:** + Answer incoming phone calls with professional verbal communication, speaking both clearly and distinctly + Provide exceptional customer service via verbal and written communication. + Complete proper documentation on interactions including tasks that have been assigned to colleagues. + Process changes and updates to existing life insurance policies. + Receive and process first notice of loss claims and updates. + Research, analysis, and engage in problem resolution to correct errors or discrepancies. + Participate in training programs for current and new products and services, customer concerns, telephone etiquette, and other training as needed or required. **Requirements for Success:** + High school diploma or GED equivalent required. + One year of customer service, call center, or insurance experience. + Strong verbal, written, and listening communication skills for a customer-focused environment. + Attention to detail, initiative, and problem-solving abilities. + Ability to communicate clearly over the phone, actively listen, accurately restate customer needs, and document customer interactions while meeting performance standards and engaging in de-escalation as needed. + Capable of multitasking and prioritizing departmental tasks. + Ability to maintain professional relationships with internal and external customers for a positive experience. + Proficient in Microsoft Office and familiar with company processing systems. **We can offer you:** + An organization that values work/life balance. + Training and development opportunities to grow personally and professionally. + Industry-leading benefits plan including health, vision, dental, 401K, company-wide incentive plan, and an Employee Community Volunteer Program. + A collegial team-focused environment. + Education reimbursement plan after one year of employment. **Please Note:** If technical issues cannot be resolved over the phone, contact center representatives must come to the home office for resolution. \#HO **Qualifications** **Education** **Required** + High School or better Job Category: Life Job Type: Full-Time 225 S East St Indianapolis, IN, USA, 46202 ReqID: CONTA005001