Contact Center Representative - AdventHealth Primary Care Network

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Monday- Friday (8 hour shift but must have 7AM-5PM flexibility)

Location : Virtual, Altamonte Springs, 32714

The role you’ll contribute:

The Contact Center Representative is responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the physician affiliate office or physician department in conjunction with Practice Manager and/or Director of Practice Operations.

The value you’ll bring to the team:

Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient

Faxes or makes phone calls to both the specialists offices and the patients regarding patient appointments

Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient’s insurance plan

Mailing new patient paperwork and referral information to patients

Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient’s HER

The expertise and experiences you’ll need to succeed:

Minimum qualifications :

Minimum of a high school diploma or equivalent required.

Preferred qualifications:

Experience in various clinical areas inpatient or outpatient practices desirable.

One years’ experience as a lead role in a medical setting or other health care related role.

Associate Degree Preferred.

One years’ experience as a MA-C or Licensed Nurse.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Physician Services

Organization: AdventHealth Medical Group Primary Care

Schedule: Full-time

Shift: 1 - Day

Req ID: 25002445

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.