**Why Wells Fargo:** Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. **About this role:** Wells Fargo is seeking a **Contact Center Sales Associate Manager in Merchant Services Central Sales** as part of Consumer Lending. We are seeking a dynamic and results-driven Contact Center Sales Associate Manager to lead a team of sales professionals within our Merchant Services Central Sales division. This role is responsible for **driving sales performance** , coaching and developing team members, and ensuring exceptional customer experiences through effective **contact center** operations. The ideal candidate will have a strong background in **inside sales, contact center management, and merchant services** or financial products. Learn more about the career areas and lines of business at www.wellsfargojobs.com **In this role, you will:** Team Leadership & Development: + Lead, coach, and mentor a team of contact center sales associates to achieve and exceed sales targets. + Conduct regular performance reviews, provide feedback, and create development plans. + Foster a high-performance, customer-centric culture. Sales Strategy & Execution: + Implement and manage sales strategies to drive revenue growth in merchant services. + Monitor KPIs and metrics to ensure team productivity and effectiveness. + Collaborate with marketing, product, and operations teams to align on campaigns and initiatives. Operational Excellence: + Oversee daily contact center operations, ensuring adherence to compliance, quality, and service standards. + Utilize CRM and sales tools to track performance and optimize workflows. + Identify process improvements and implement best practices to enhance efficiency. Customer Engagement: + Lead or actively participate in large, cross-functional projects, collaborating with various teams to achieve project goals, and provide guidance to less experienced staff and support to foster their professional development. Collaboration & Communication: + Collaborate and consult effectively with peers, colleagues, external contractors, and mid-level managers to resolve issues, share knowledge, and achieve common objectives. Compliance & Risk Management: + Leverage a solid understanding of compliance and risk management requirements relevant to the supported area, ensuring adherence to policies and regulations. **Required Qualifications:** + 2+ years of Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education + 1+ years of Leadership experience **Desired Qualifications:** + Merchant services experience and knowledge of merchant acquiring, POS systems, and payment gateways + Proficiency in CRM systems (e.g., Salesforce) and contact center technologies + Knowledge and understanding of contact center environment (phone, email, online, digital) with emphasis on customer strategies. + Demonstrated sales experience (either in person or over the phone) and shows success in the sales area + Leadership experience with ability to effectively manage and engage teams. + Experience training and coaching customer-facing team members + Reporting and analytics experience using various reporting tools. + Knowledge and understanding of call routing and call reporting dynamics. + Workforce management experience including: directing activities of team members, performance management, career development, coaching, mentoring, and succession planning . + Intermediate Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting and SharePoint) skills **Job Expectations:** + This position is not eligible for Visa sponsorship + Must be able to work on-site **Locations:** + 250 E. John Carpenter Freeway - Irving, Texas 75062 Required locations listed above. Relocation assistance is not available for this position. **Posting End Date:** 6 Jul 2025 **_*Job posting may come down early due to volume of applicants._** **We Value Equal Opportunity** Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. **Applicants with Disabilities** To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) . **Drug and Alcohol Policy** Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more. **Wells Fargo Recruitment and Hiring Requirements:** a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process. **Req Number:** R-466090