Job Description Owner of products and services related to contact center  Liaison between the business (contact center) and tech support providers (NICE platform, ATT, etc) to make sure all SLA's are met  Collaborating with IT teams from project perspective  Incident perspective - root cause analysis from a support perspective  Overarching person to identify / report on receptive issues to drive product improvement  Operations , project perspective to meet needs of contact center We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Local search first: 3655 NW 87th Ave, Doral, FL 33178 Hybrid: 3 days onsite, Tuesday-Thursday Interview process: 2 rounds - 1 technical, 1 behavioral Notes from intake:  Should have understanding of Networking  Baseline of architectural role (NEED that form skill perspective) NOT engineering Must-Haves:  Need to come from contact center world  Want them to already understand / have worked with NICE platform - migration to NICE (around June / July) Credit card payment systems - Cards easy / ECHO platforms - would be helpful  NICE platform / understanding call recording systems  Networking background  Front facing with the business - personality null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.