At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
This Software Developer position will be part of the Schwab Contact Center Technology organization, supporting Platform Rep and Client solutions. At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.
As a Software Developer, you will be responsible for creating, maintaining & enhancing custom application solutions for the contact center department team members and our business partners. and providing discovery sessions, solution architecture, technical documentation and knowledge transfer to the other Schwab support and engineering team members. The candidate will utilize database and web development skills along with a strong background and understanding of programming languages such as Angular, Javascript or equivalent development tools.
In this role the primary responsibilities include (but are not limited to):
Designing technical solutions based on business requirements, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading edge technologies. Utilizes programming languages (Angular, Javascript) to create and maintain custom voice applications and web portals/intranets and dashboards.Investigating complex technical issues and working with partnering personnel to resolve complex issues.Work within the Agile framework to provide estimates and deliver new product functionality in a timely and efficient manner.Provide third tier support for our internal support organizations to troubleshoot and resolve complex implementation issues.Ability to prioritize work effectively and meet tight deadlines when required.Ability to consult with business partners to provide technical direction for business requests.Ability to work with professional services resources to understand and implement new technologies, framework, and architectures. Ability to manage multiple projects of varying size and technical complexity.Ability to focus on the details without losing sight of the bigger picture.Provide clear and accurate documentation as well as provide training to other Schwab team members as needed.What you have
Required qualifications:
Bachelor's degree in Engineering, Computer Science, or related fieldMinimum 3-5 years technical, hands on experience with focus on various digital technologies & solutions Experience with Java/JavaScript, HTML, Python, Angular framework, C, C++, SDK & XML (SCXML/VXML), a plusUnderstand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures Ability to do knowledge transfers to other team membersBA/BS degree in Engineering or equivalent work experience Ability to write clear and concise engineering and architecture implementation documentsAbility to analyzes and evaluates code issues and makes decisions within general parameters under broad supervisionAbility to deliver training material to support staffUnderstanding of NICE inContact Technology (including but not limited to CXOne, WFM, and Nexidia)The knowledge in Telecommunications, VoIP, computer networks design, overall knowledge of how to configure basic network infrastructure components: TCP/IP routers, proxies, load balancers and troubleshooting.
Preferred qualifications:
Proficiency in Angular and understanding of/experience in Javascript, Sql, VB.NET, & HTML/CSS. Options Apply for this jobApplyShareRefer a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Why work for us?Own Your Tomorrow embodies everything we do! We are committed to helping our employees ignite their potential and achieve their dreams. Our employees get to play a central role in reinventing a multi-trillion-dollar industry, creating a better, more modern way to build and manage wealth.
Benefits: A competitive and flexible package designed to empower you for today and tomorrow. We offer a competitive and flexible package designed to help you make the most of your life at work and at home—today and in the future. Application FAQs
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