Are you interested in joining the largest employee-owned company in the United States? Do you have at least three years of customer service experience coordinating business activities or at least three years of experience in a Publix retail environment? Publix Super Markets is seeking a Contact Center Specialist to join our Facilities team!

The purpose of this position is to receive service requests from Publix retail, support and corporate locations and through analysis to contribute to the reduction of maintenance and refrigeration expenses, outages and environmental concern using technology and problem resolution. This includes coordinating the activities of internal and external resources.
 Responsible for providing break/fix service to a high volume of retail and support customers via phone call and email supportResponsible for daily call management tasks including but not limited to coordination, reporting, work load leveling, analysis and escalationResponsible for participating in improvement effortsResponsible for providing problem determination to resolve break/fix equipment issuesCommunicating with vendor partners regarding follow ups and dispatching work orders