About the Role

As a Better Banking Specialist, you are responsible for delivering the Bank’s service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Center Inbound/Outbound Calls, Email, Chat, Social Media with 24x7 support. You will handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.

How you'll contribute

Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns. Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), Security Bank Online, Credit cards and all other products supported by the contact center. Answer/accomplish emails and/or other correspondences where required Conduct cross or upsell of various bank products based required portfolio sales delivery Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution.