**Job Title:** **Customer Service Representative (Banking)** **Location:** Providence RI or Johnston RI (Anything you can choose) **Duration:** 6+ Months **Salary Range:** $19/hr on W2 **Job Summary:** We are seeking a detail-oriented and customer-focused individual to join our team as a **Customer Service Representative** . This role involves assisting customers with banking inquiries, troubleshooting issues, and providing product information while ensuring exceptional service and compliance with banking regulations. **Key Responsibilities:** + Answer customer calls, greet clients professionally, and provide a positive first impression. + Verify customer identity to ensure confidentiality and legal compliance. + Listen actively to understand customer concerns and provide effective solutions. + Explain banking policies, products, and online services to educate and assist customers. + Research and resolve customer issues related to transactions, fees, and account management. + Document customer interactions accurately for future reference. + Refer customers to appropriate departments for specialized assistance. + Operate phone and banking systems efficiently while multitasking in a fast-paced environment. + Stay updated on banking policies, services, and product offerings. + Identify sales opportunities and recommend suitable banking products. **Available Shifts (After 4 Weeks of Training):** + Monday–Friday: 9:00 AM – 5:30 PM + Monday–Friday: 9:30 AM – 6:00 PM + Monday–Friday: 10:30 AM – 7:00 PM + Monday–Friday: 10:00 AM – 6:30 PM **Ideal Candidate:** + Strong communication and problem-solving skills. + Ability to handle customer interactions with empathy and professionalism. + Comfortable working with banking systems and multitasking efficiently. + Sales-oriented mindset with a focus on customer relationship building. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.