As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. You will be responsible for the management of the strategy and operations of our Tier 1 Help Desk team. You will work collaboratively with our onsite IT leadership, our Tier 2 shared services teams and other key stakeholders to continuously improve the end-user customer experience with our IT support services.

This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

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Career Level - M3