The Contact Center Team Lead position will be responsible for providing quality and efficient service to customers through the daily management of a team of employees. In addition, this role is responsible for assisting the supervisor with the development, analysis, and implementation of staffing, training, telemarketing, and scheduling.
RESPONSIBILITIES:
Takes inbound calls for special groups, (Technical, VIP, New line of business) Mentors new hires and provide additional training as needed Assists supervisors with team huddles and keeps employees updated Covers supervisor’s team as needed (PTO, training, Extended meetings) Helps motivate the CS team by having a positive attitude and being in full support of department and company changes Works on special projects (Property Exits, System clean up, etc.)MINIMUM QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
BENEFITS:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:
Comprehensive Healthcare/Dental/Vision Plans 401K Retirement Plan with Company Match Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) Paid Volunteer Time Paid Parental Leave Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service Employee Referral Bonuses Exclusive Entertainment Discounts/Perks
Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.