We are Allianz Partners. The leader in assistance and insurance solutions in the areas of international health, assistance, automotive and travel insurance. Allianz Partners is a global family of over 19,000 employees across 78 countries. This role is in the International Health part of the business, which has a number of well-known customer facing brands such as Allianz Care, Nextcare and Medi24.<br /> <br /> The International Health line of business provides international health, life and disability insurance and services, reinsurance and administration services to a wide range of customers. These include multinational companies, intergovernmental organisations (IGOs), non-governmental organisations (NGOs), private individuals, families and students. Our mission is to ensure that customers have access to quality healthcare through our support, care and commitment to go the extra mile. We are a truly global health partner for our customers, ensuring fast and simple access to the best advice, treatment and value for our customer

Key Responsibilities/ what you do 
•Builds a customer-oriented focus in the Care Centre by providing quality actions and resolutions to their concerns and queries.
•Follows communication/update expectations with clients, in accordance with the Nextcare policies, scheme or agreed time frames set.
•Answers inbound calls as well as assist customers/providers who have specific inquiries.
•Builds customer’s interest in the services and products offered by the company.
•Provides personalized customer service of the highest level.
•Updates the existing database with changes and the status of each existing/prospective customer/member.
•Documents details of telephone conversation and actions taken.
•Corresponds with Care Centre – Team Leader and Care Centre - Manager and keep an open channel of communication.
•Maintains records and close-loop each call by completing the clerical duties, as well as liaising with other departments.
•Analyzes the various parts of a problem properly and develop logical solutions within the permitted scope of work.
47105 | Customer Services & Claims | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent

Key Requirement/ What you bring

​•Romanian language full proficiency (speaking and writing)
•Bachelors Degree ; Medical background preferred.
•2+​years experience in a Call Centre/ Customer Service environment, TPA Hospitals or Medical Centers exposure a plus .
•Physically fit to carry out duties.
•Legally permitted to work in the country of operations.
•Fluency in MS Office (Excel, Word, Outlook, PowerPoint) and general internet navigation and research skills