Contact Centre Integrations Product Manager

What you can expect

As a Contact Center Integrations Product Manager, you will craft our integration strategy, engage with our partners and our customers to understand their requirements. You will also work with other PMs to build out supporting APIs and ultimately deliver world class integrations for Zoom Contact Center.

About the Team

The Contact Center Integrations Team focuses on enhancing Zoom's Contact Center platform by integrating it with third-party applications and services. This team plays a vital role in ensuring that the Zoom Contact Center product is flexible, interoperable, and meets the diverse needs of its customers. We seamlessly integrate with various tools like Customer Relationship Management (CRM) systems and other cloud-based applications

What we’re looking for

Experience in Product Management or Contact Center System Integrator experienceExperience supporting technologies such as CCaaS, CRMs,Experience Contact Center technology landscapeExperience integrating third party apps into a core product

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.