We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.
The Role
The Management Information Analyst is responsible for gathering, analysing, and interpreting data to provide insights that help the contact centre make better decisions. The MIA works with a variety of data sources, including databases, spreadsheets, and surveys. They use their skills in data analysis and visualization to create reports, dashboards, and other presentations that communicate their findings to stakeholders. The MIA also works with IT professionals to develop and maintain data systems and applications.
You will:
Develop a thorough understanding and knowledge of the goals, objectives and focus areas of the Contact Centre and brand requirements to ensure meaningful reports and data analysis. Contribute to the design, execution, maintenance and quality control of end-to-end data delivery processes for the Contact Centre Produce reporting and analysis of KPI’s and metrics for a variety of functions Produce recurring and ad-hoc reports and ensure they are delivered against agreed objectives. Produce actionable insights and intelligence that drive performance improvement across the Contact Centre and its departments Continuously seek to improve the efficiency and quality of the Insights & Analytics team by leveraging internal and external best practices to achieve key deliverables. In addition, identify, troubleshoot and escalate any problems with the Insights & Analytics Team's processes, platforms, and systems that have an impact on the ability to achieve key deliverables.
Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK09 and is offered on a full time permanent basis, with hybrid working in our Southampton office.
About You
Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you’ll also need:
Being part of our team has its advantages…
We’re a holiday company so we know there’s more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.
Home and office-based hybrid working Recognition scheme with prizes and awards Employee Discounted Cruising plus Friends and Family offers Regular office events including live entertainment, lifestyle events and charity partner fundraisers Extensive learning and development opportunities Employee-led networks Employee Assistance and Wellbeing programmes Company paid Health Cash Plan and health assessment In-house Occupational Health help and access to digital GP Life Assurance Parental and adoption leave Employee Shares Plan Electric Car and Cycle to Work schemes Onsite restaurant offering range of healthy cooked and grab and go meals Discounted retail and leisure via discounts portal Minimum 25 days leave, bank holiday allowance and holiday trading scheme Contributory Defined Contribution Pension scheme A friendly welcome with help settling inPlease note: Being able to create unforgettable holiday happiness is a brilliant opportunity so we often receive high volumes of applications for our roles. In these cases we may close our job adverts early and aren’t able to consider applications once this happens.
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