The role of the Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four keys areas of edjuster's content claims handling operations:
Acting/operating as a third party, intermediary between the Insurance Company’s property adjusters, and their policyholders with respect to conducting valuations of policyholder’s/claimant’s total loss contents, which are most commonly caused by theft, water, fire and other perils.Focusing on the accurate and timely processing of content claims, via the use of edjuster’s claims handling professional-service methodology and its Web-based content claims processing and pricing platform/system – exclaim.Operating from their appropriately set up and equipped home-based offices, edjuster’s Content Claims Specialists are consistently (daily/weekly basis) assigned new claim files.Operating from their home-based offices, edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties. Responsibilities As part of this role, responsibilities include, but are not limited to the following:Conduct research and pricing of contents based on like, kind and quality valuation by working with various edjuster research methodology of completed claims inventories, schedule of loss forms and from contractor’s lists.Submit completed claims reports to Insurance adjusters, close files to meet edjuster’s performance cycle times and productivity standards.Perform content valuation according to Company performance/productivity standards.Ensure consistent and quality turnaround of all claims in accordance with the Company’s productivity and performance standards.Report/record all time spent on each claim file on a consistent and daily basis.Maintain claim related notes in the Company’s Claims System/Web-application (exclaim), relating to incurred hours over productivity standards, as well as related to specific issues and other pertinent notes.Ensure effective and professional communications with all key stakeholders in the claims process, including; edjuster claims representatives, adjusters, policyholders and industry contractors.Consistently promote edjuster’s brand, image and reputation in a professional and positive manner. Requirements A Secondary School diploma.Some prior background/experience in the property claims industry would be considered an asset.Be able to provide an adequate workspace, free of noise.Employee must provide their own high speed internet service (a portion will be reimbursed after the waiting period).Company equipment will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.Strong computer skills (MS Office/Outlook, etc.)
Ability to communicate effectively verbally and in writing in English
Strong communication skills
Demonstrated ability to adapt to change and new technology
Willingness to learn and continuously improve
About Us Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salaryPay and incentive plans that recognize performance excellenceBenefit programs that empower financial, physical, and mental wellnessTraining programs that promote continuous learning and career progression while enhancing job performanceSustainability programs that give back to the communities in which we live and workA culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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