Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job DescriptionWe are the Employee Enablement Solutions Team (EES) in Corporate IT, where we champion the technology needs of our Visa staff. Our mission is to drive exceptional quality, effectiveness, and efficiency of services to our users and business functions. Our vision is to evolve faster than the challenges, fill gaps that are yet unknown, and not only see around walls but knock them down. We have an exciting new position for an Associate Content Creator.
We are seeking a hands-on Associate Content Creator with a passion for precision, curiosity, and quality, focused on driving end-user adoption, advocacy, education, and satisfaction. Our suite of work tools is ever-evolving, demanding an individual who truly understands our users' needs and possesses the imagination, skill, and persuasive techniques to meet the needs of our ambitious, diverse, and dynamic workforce. In this role, you will be responsible for supporting key projects, translating complex concepts into simple and compelling design work. This position requires a combination of strong communication and writing skills, coupled with moderate technical abilities and understanding.
Essential Functions:
Create and edit content in a variety of formats, including visual aids, decks, icons, infographics, training guides, videos, etc.
Develop content and graphics that are user-friendly, aesthetically pleasing, concise, and informative.
Use appropriate software and systems to create content (e.g., Adobe Acrobat, Adobe Illustrator, Microsoft PowerPoint, Microsoft Word, Camtasia, etc.).
Design and develop content in compliance with accessibility, brand, and digital standards outlined by Visa.
Collaborate with stakeholders to understand their content needs and create suitable materials.
Provide additional project-based support as needed.
Stay up-to-date with industry developments and tools, and continuously learn and develop new design skills.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
The standard working hours for this role currently are from 5:00 pm to 2:00 am, local Manila time. When the work necessitates it, you may be required to work outside of the prescribed work hours. Visa reserves the right to adjust the standard working hours in future based on the business requirements
QualificationsBasic Qualifications:
Bachelors degree, OR 3+ years of relevant work experience.Demonstrated proficiency in fundamental design principlesStrong attention to details and commitment to producing high-quality workAbility to comprehend and translate complex technical concepts into terms that are easy to understand for technical and non-technical audiencesAble to manage multiple projects at the same time and prioritize the tasks to complete the various projectsWorking knowledge of the Adobe Creative Suite (especially InDesign, Illustrator and Photoshop)Proficient in creating training videos with Camtasia, Adobe Premiere or other video creation softwareStrong knowledge of the Microsoft Office suite of products requiredStrong English verbal and written communication skillsAbility to adapt to change quickly and to tackle unfamiliar tasks and requests with enthusiasm and resourcefulness Curious and creative, able to push boundaries, and is tenacious with problem-solving with a propensity to persevere Must have a passion for championing customer experience
Preferred Qualifications:
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.