Embark on a career path where your content design skills directly enhance user journeys and customer confidence.

As a Content Design Associate in Operations, you will play a contributing role in shaping customer experiences by planning, creating, and structuring product content. Leveraging your developing knowledge of content design practices and principles, create intuitive and compelling user journeys. Collaborate with cross-functional teams, exercise initiative and judgment to resolve short-term problems, and contribute to the improvement of current working methods. At the Associate level, demonstrate your proficiency in core content design craft skills, while continuously developing your expertise in these and other design areas. Your work will have an impact on enhancing user experience and building customer confidence in our products and services.

Job responsibilities

Plan and create engaging, user-friendly content for product or service features and adhere to the firm’s standards and best practicesStructure and organize content using content architecture principles to enhance user experience and facilitate easy navigation within products and servicesCollaborate with cross-functional teams to ensure content aligns with user needs, business goals, and accessibility guidelinesDraft clear, concise, engaging content for diverse audiences and communicate complex concepts effectivelyEngage in iterative design processes and use user feedback to improve content quality.

Required qualifications, capabilities, and skills

2+ years of experience or equivalent expertise in content design, user experience design, or a related fieldExperience in creating content architectures, storytelling techniques, and clear and concise writing that facilitate quality customer experiencesExperience in various mediums for effective communication of ideas, concepts and experiencesAdvanced skills in written and verbal communication, ensuring clarity in all messagingPortfolio examples required