Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive. As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work. The Content Designer is responsible for creating and maintaining a content style guide, and for reviewing product designs and in-app content for clarity and consistency across experiences for our digital products at NBS. The content style guide is leveraged by designers, product team members, and others who create messages and experiences that our customers interact with in our products. In addition, the Content Designer collaborates with cross functional teams to ensure their work is accurate and grounded in sound strategy. **JOB RESPONSIBILITIES:** + Contribute to the product design system by creating and maintaining a content style guide, leveraged by product designers for UX writing and anyone creating in-app messages + Participate in user testing and content design reviews to evaluate effectiveness and make informed decisions + Identify opportunities to promote consistency and clarity in writing across product experiences + Audit existing copy in products, partnering with product designers on prioritized roadmap work to improve succinctness and clarity + Organize, create, and publish in-app help content + Partner with designers and product teams to write research surveys that display in-app + Review and coordinate content, ensuring it aligns with goals and enhances the user’s experience + Identify education needs and develop a process to instruct others in copy and UX writing + Encourage and build mutual trust, respect, and cooperation with partners at all levels of the company **EDUCATION:** BA/BS degree in related field or an equivalent combination of applicable education and work experience. **EXPERIENCE:** + Combination of technical and writing experience strongly preferred + Experience working on large-scale projects, preferably in technology, and meeting milestones throughout the projects + Experience providing feedback on other’s work in a constructive and productive way + Experience collaborating with a variety of roles such as designers, researchers, support staff, and product managers. + Experience with product design and content tools including Figma, Pendo, etc. is a plus **COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:** + Knowledge or training in UX writing and other UX principles + Ability to clearly communicate and present ideas and concepts to non-technical internal and external contacts + Service-minded with a passion for helping internal and external customers + Strong listening and written and oral communication skills + Strong organizational, analytical, and problem-solving skills + Understanding of various technologies, including but not limited to, Microsoft Office suite, SharePoint, content management and delivery systems, etc. + Embody the core values of Nelnet + Understanding of the Higher Ed and K-12 markets are a plus Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (http://nelnetinc.com/careers/benefits/) . Nelnet is an Equal Opportunity Employer, complies with Executive Order 11246, and takes affirmative action to ensure that qualified applicants are employed, and that employees are treated during employment, without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nation’s largest student loan servicer – but we do more than that. _A lot more._ We’re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and that’s just a shortlist). For over 40 years, we’ve been serving our customers, associates, and communities to make dreams possible. EEO Info (https://nelnetinc.com/wp-content/uploads/EEO-poster.pdf) | EEO Letter (https://nelnetinc.com/wp-content/uploads/EEO-Jeffs-Letter.pdf) | EPPA Info (https://nelnetinc.com/wp-content/uploads/Employee-Polygraph-Protection-Act-Poster.pdf) | FMLA Info (https://nelnetinc.com/wp-content/uploads/FMLA-Leave.pdf)