Job Description: CONTENT MANAGER – Historical Prices

FactSet is a leader in providing research and analytical tools to finance professionals. FactSet offers instant access to accurate financial data and analytics around the world. FactSet clients combine hundreds of databases from industry-leading suppliers into a single powerful information system, in addition to curating standardized, granular and best-in-class proprietary financial datasets. 

The Content Manager will support operational, quality and production aspects of FactSet Global Pricing including “Fast File” production management. Follow up production delays and quality issues including tracking metrics and liaising with other teams to ensure appropriate investigations are carried out. Active involvement in projects to improve data quality, production processes and procedures.

While data is primarily focused on exchange pricing there is overlap with related datasets such as Corporate Actions (e.g. Splits, Spinoffs, and Dividends), exchange holidays and non-standard trading days. The role involves liaising with engineering teams both as part of production support and investigation and when undertaking project work.

JOB RESPONSIBILITIES

Operational ResponsibilitiesSupport operational, quality and production aspects of FactSet Global Pricing including daily file production oversight and management.Liaising with the Real Time and End of Day pricing teams in Manila and HyderabadFollow up production delays and quality issues including tracking metrics and proactively following up and liaising with other teams to ensure appropriate investigations are carried out.Project Leadership and involvementNew Content development – Spec’ing new third party and FDS proprietary content, directing engineering, and integrating content into the workstationActive planning, involvement, oversight and direction of data development projects including adding new content on the Workstation and FeedsIdentification of, and active involvement in projects to improve data quality, production processes and procedures.Testing application, FQL, API and data changes and additionsSupporting the assessment and prioritization of data, quality and functional related projects  
 Content Expert:Updating content and troubleshooting documentation, and writing procedural specs for operations Taking the lead in ensuring Market Data Content Products continue to be available 24/7Accountable for end-to-end process and its performance for one or multiple functions/regionsUsing knowledge of associated data sets and their interaction with pricing to liaise with teams such as symbology and corporate actionsWhere necessary taking ownership of escalated FactSet Global Pricing related client challenges and ensuring a comprehensive response.
 Stakeholder Management:Reduce operational burden on developers through the identification of practices and procedures which transfer operational tasks from developers to the Content and/or Data Operational teams including clear documentationWork with internal and external stakeholders to understand the changing business needs and develop strategies to best meet those need.

​JOB REQUIREMENTS

Project Management skillsFinancial knowledge and business acumen (FactSet product knowledge) To understand the business and working toolsIn-depth product and/or data expertise and proven ability to deliver high quality work integral to the function/process in questionExhibited expertise to help position content enhancements into key workflowsKnowledge and writing skills to be able to produce non-technical requirement documents, with expected outcomes, for the engineering team to be able to define the technical side of projects and work requestsAbility to communicate with, and influence the activities of, a diverse range of stakeholders while having no direct people management responsibilitiesAnalytical and problem-solving skills to evaluate the product/project requirements and troubleshoot system errorsInnovative and Self-driven skills to work independently

At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify.  

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