GET TO KNOW ALORICA:

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a
global leader in customer service and experience, serving the world’s biggest brands with
tens of thousands of employees in hundreds of locations around the globe.

 

JOB SUMMARY:

The social media content moderator plays a crucial role in ensuring that published content meets the company's established standards and policies. This role involves moderating a variety of content categories, adapting to constant changes in policies and criteria, and maintaining meticulous attention to detail. Moderators must have a deep understanding of Brazilian culture as a significant portion of the content originates from this region and must be able to adapt quickly to different situations and challenges.

 

Main Responsibilities: 

Moderate and analyze content within various moderation categories. Ensure accuracy and compliance with platform policies. Quickly adapt to changes in moderation policies and criteria. Maintain meticulous attention to detail in content review. Develop and maintain effective relationships with clients to provide feedback and efficiently resolve issues.

Key Competencies:

Mental agility and flexibility to adapt to diverse situations. Ability to handle a high workload and continuously learn. Effective communication skills and the ability to argue clearly. Professional Ethics: Commitment to the highest ethical standards and integrity in content moderation, ensuring impartiality and objectivity in all decisions. Sensitivity to sensitive or violent content with the ability to handle delicate situations. Time Management: Ability to prioritize tasks and efficiently manage time, ensuring timely and effective content moderation. Cultural affinity with Brazil and a deep understanding of its culture and social contexts.

This profile requires dynamic individuals with high adaptability, attention to detail, and interpersonal skills to ensure effective content moderation on social media while always maintaining platform standards and policies.

Qualifications: 

• High School Diploma and/or Highest Level of Education Certification/Diploma

 • Advanced Portuguese and Intermediate English Level Required

• Ability to maintain the highest level of confidentiality

• Ability to work in a team fostered environment