GET TO KNOW ALORICA

Are you ready to obliterate the status quo?

Gone are the days of the mundane desk job. Passion starts from within, and we’re all about crafting a great space for our colleagues.

JOB SUMMARY

As a Content Moderator, you will be responsible for analyzing and reviewing user profiles, videos, and text-based content and/or investigating, escalating, and/or resolving issues that are reported by users or flagged by the system. You will use your problem-solving skills to continuously deliver value to our clients while making a larger impact on society.
 

KEY JOB REQUIREMENTS

 

Fluency in AlbanianGood command of English languageAbility to work differing 7x24 work rotations/shifts as required from the officeWell familiar with or actively engaged on social mediaLogical problem-solving skills and ability to multi-taskAbility to use Windows operating systems and navigate between various windowsAbility to work under pressureContinuously demonstrate a high sense of urgencyMust have a keen sense of attention to detail, and take the initiative.Possess a high level of ProfessionalismAbility to understand and empathize with issuesQuick learner and adaptable to learn new processes, concepts, and skillsMinimum High-School diplomaHave a dedicated work-at-home areaMust be comfortable viewing graphic contentGood understanding of social media and pop culture

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck

Competitive salary? Check.Additional health insurance (incl. dental care)? Check.Sports card – Multisport? Check.Food vouchers (value of 60 BGN)? Check.Transport cards (value of 60 BGN)? Check.

But that’s just the start–here are a few more reasons to consider Alorica.

Career development opportunitiesExtensive training programsAccess top-notch technologies and best practicesExcellent working environmentCompany events24/7 access to counseling personnel

If you are interested, please send us your CV in English.

Applications will be processed in strict confidentiality.

Only short-listed candidates will be contacted.

Personal data of the applicants will be processed in strict confidentiality by Alorica Bulgaria EOOD solely for the purposes of selection and recruitment and will not be transferred to other data controllers unless required by law. Applicants provide their personal data on a voluntary basis and will have the right to access and correct their personal data within a reasonable time upon filing a written request.

KEY JOB RESPONSIBILITIES

Review content (video, image, text) and conduct content quality control, ensuring the content complies with local policies and regulations Become and remain knowledgeable about online community standards Interpret and apply complex policies and guidelines to content Review the reported content within agreed turnaround times and standards of quality Escalate issues outside the company policy Ensure legal compliance and safety of content uploaded to the short video platforms Develop, improve and maintain standards for the security of the online communities, being able to achieve high monthly goals regarding quantity and quality Improve the content management strategy for the short video platforms Coordinate with supervising departments for timely management of content that violates our regulations. Serve as an advocate for the user community Investigate and resolve issues regarding content that is reported for account support and/or safety; flag for action, and resolve within agreed-upon turnaround times and standards of quality Understand and remain up to date with client policies and guidelines; resolve inquiries according to defined policies and procedures Fulfill base productivity and quality requirements

In the context of this role, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.