KEY JOB RESPONSIBILITIES

Review content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations; Understand and remain up to date with client policies and the online community standards; resolve inquiries according to defined guidelines and procedures; Interpret and apply complex policies and guidelines to content; investigate and resolve issues regarding reported content; Review the reported content within agreed turnaround times and standards of quality; Coordinate with supervising departments for the timely management of content that violates our regulations; escalate issues outside the company policy; Ensure legal compliance and safety of content uploaded to the short video platforms; Develop, improve, and maintain standards for the security of online communities; Improve the content management strategy for the short video platforms; Serve as an advocate for the user community;

In the context of this role, individuals may be exposed to potentially disturbing content and will need a level of resilience and maturity. We care for our employees’ safety and well-being and ensure that they have the support and resources needed to execute the responsibilities of their roles.

KEY JOB REQUIREMENTS

Good command of English;Ability to work on-site on a 24/7, 4x2 shift patterns as required;High-school graduate;Familiar with or actively engaged in social media and pop culture;Logical problem-solving skills and ability to multi-task;Ability to use Windows operating systems and navigate between various windows;Ability to work under pressure;Detail-oriented, proactive, professional;Quick learner, adaptable, and ready to learn new processes, concepts, and skills;Eagerness to achieve the monthly quantity and quality goals;

 

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck

Competitive salaryAdditional health insurance (incl. dental care)Group insuranceWellbeing platform

 

But that’s just the start: here are a few more reasons to consider Alorica.

Career development opportunitiesExtensive training programsAccess to top notch technologies and best practicesExcellent working environmentCompany events