Content & Omnichannel Process Excellence Manager 

About the AstraZeneca 

AstraZeneca is a global, science-led, patient-focused pharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. 

As a high-performing team, we are united and motivated by our shared purpose – to push the boundaries of science to deliver life-changing medicines. We come to work each day to make a difference – to patients, society, and our company. 

Here you will experience a fast paced and agile environment as we continue to support the business on a journey of evolution and growth, driven by new, exciting technology and digital innovations. It’s challenging and sometimes demanding, and that’s why we love it. 

At AstraZeneca, we put patients first and strive to meet their unmet needs worldwide. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality. If you are swift to action, confident to lead, willing to collaborate, and curious about what science can do, then you’re our kind of person. 

Global Business Services Commercial Operations Overview 

GBS Commercial Operations (GCO) provides a range of enterprise-wide services (e.g., Omnichannel, Content, Learning Services, Global Meeting & Events, etc.) that enable the business to operate at the highest levels in an efficient manner.  Our team is part of the larger Global Business Service (GBS) team that aims to do the same across multiple subject areas. 

Content & Omnichannel Global Process Manager  

AstraZeneca seeks a Content & Omnichannel Global Process Excellence Manager within the Global Business Services Commercial Operations vertical, reporting to the Director of Global Content & Omnichannel Process Excellence. A key member of the Content & Omnichannel Operations organization, this role is responsible for shaping and aligning internal operations processes, tools, and frameworks to drive speed to market, quality, and cost efficiency for AstraZeneca. This role will have an increased focus on managing internal operations processes and working closely with the Leadership Team (LT) to ensure strategic alignment, operational rigor, and high-impact implementation of global standards. 

The role of the Content & Omnichannel Global Process Excellence Manager will serve two primary functions: 

Process Design and Change: Acting as a custodian of enterprise business process standards, the Process Excellence Manager will guide teams on designing flexible yet robust processes, reassessing current workflows, and driving continuous improvement. The role will ensure strong alignment with the Leadership Team's strategic priorities during implementation. 

Process Oversight and Leadership Engagement: accountable for general process oversight, liaising with local market, nearshore and offshore teams to enable embedding of global standards into existing ways of working, support integration of reasonable local variations and adherence to relevant global work management principles and the operational taxonomy. 

Core Remit & Responsibilities: 

Work closely with the Leadership Team (LT) to align global process frameworks with AstraZeneca's strategic priorities. Provide operational insights and recommendations to ensure processes are scalable, efficient, and future-ready. As a key member of the Content & Omnichannel Operations organization, this role is responsible for shaping and aligning internal operations processes, tools, and frameworks to drive speed to market, quality, and cost efficiency for AstraZeneca.. 

Represent a holistic process mindset which spans organizational boundaries. Enable GCO teams to see cross-functional connections, synergies and opportunities to simplify processes and improve collaboration and coordination. 

Establish, introduce, and drive adoption of end-to-end internal operations processes, accounting for required regional nuances as required. 

Serve as work methodology subject matter expert – aligning with regional, business services, and content and channel excellence teams in order to continuously shape and redefine how GCO work is delivered. 

Provide regular updates, insights, and recommendations to the Leadership Team on process performance, opportunities for improvement, and alignment with global work management principles. 

Lead and/ or support execution of prioritized initiatives relating to process excellence within GCO Content & Omnichannel Operations  

Drive collaboration and culture of continuous improvement across various cross functional teams. 

Minimum Qualifications: 

Bachelor's degree. Advanced degree is preferred. 

Minimum 5+ years’ experience in complex business process design and implementation with a proven track record of successful outcomes in a multinational enterprise context 

Process design background and knowledge of process mapping standard (BPMN 2.0)   

Excellent organizational and project management skills, with the ability to prioritize and manage multiple projects simultaneously. 

Exceptional communication and interpersonal skills, with the ability to effectively collaborate with Senior Leaders and to influence without direct authority. 

Analytical mindset and problem-solving abilities, with a focus on identifying and resolving project-related issues. 

Strong leadership skills and coordination across teams 

Proven ability to manage cross-functional stakeholders and tasks simultaneously. 

Internal and External Contacts/Customers 

Global Commercial Operations Senior Leadership Team 

Global Commercial Operations Regional Delivery Teams (US, EUCAN, International, Global) 

Global Commercial Operations Business Services  

Other AZ Brand and Commercial Stakeholders 

Date Posted

Closing Date

AstraZeneca embraces diversity and equality of opportunity.  We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.  We believe that the more inclusive we are, the better our work will be.  We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.  We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.