Job Summary:

Title: Content Operations Intern

Reports to: Content Operations Manager

Location: New York, NY (Full-Time, On-site)

Hourly rate: $16.50/hr

Description:

Roc Nation is looking for a Content Operations Intern. The ideal candidate for this internship is enthusiastic, organized, detail-oriented, and interested in learning more about the music industry.

Respond to client inquiries related DSP delivery issues as needed

Assist in maintaining and storing the digital and video assets for all DIY users

Work with Content/Support team if/when changes to releases are required

Track the quality of deliveries to key DSPs and report to management

Meet regularly with the Product team to inform overall product strategy

Work directly with content operations department to process incoming content

Assist with metadata review and quality assurance for artist and label partners

Participate in meetings & brainstorming sessions related process development

Monitor digital stores for successful deliveries and updates

Assist in troubleshooting digital supply chain issues

Help to develop metrics that track performance

Evaluate potential users and providing support to other new acquisition initiatives

Provide operational support to promotions/ marketing department

Provide operational support to the sales/ account management department

Track competitors and conducting online research

Helps develop educational articles & resources for our Help Center on Zendesk. 

Assist in establishing improved distribution best practices to better educate & assist Roc Nations DIY users (ie; DSP related updates + tools, etc)

Requirements

Enthusiastic and optimistic! We are a passionate team and are looking for someone with a positive attitude that thrives on juggling multiple projects at once.

Organized, detail oriented, and eager to dive in where necessary.

Able to understand deadlines and keep up with a fast-paced work environment with little direction.

Collaborate well with others, know how to prioritize and manage expectations.

Interested in the "behind the scenes" of music

Familiar with Digital Stores (TikTok, Spotify, Apple Music)

Experience with G-Suite and Excel