Content Program Manager Pittsburgh, PA Apply Our mission at Duolingo is to develop the best education in the world and make it universally available. It’s a big mission, and that’s where you come in! At Duolingo, you’ll join a team that cares about educating our users, experimenting with big ideas, making fact-based decisions, and finding innovative solutions to complex problems. You’ll have limitless learning opportunities and daily collaborations with world-class minds — while doing work that’s both meaningful and fun. Join our life-changing mission to develop education for our half a billion (and growing!) learners around the world. Read our blog (https://blog.duolingo.com/?utm\_source=greenhouse.com&utm\_medium=referral&utm\_campaign=generalblog\_gh\_091224) to learn more. About the role... We are looking for a strategic operator who can help us build on recent successes in scaling Duolingo course content to develop a large-scale subject-agnostic AI-powered content machine. You’ll help us plan, generate, and launch high-quality learning content to our key markets and audiences. You will be responsible for optimizing a contingent workforce program to help Duolingo scale content generation, including workforce planning and adopting new technologies. You will partner with our learning designers and content developers on processes and quality, and with engineering and product on internal tooling. You will also work with R&D to scale new learning features. You will... + Oversee the efforts of content creators from learning designers to engineers to contractors, helping everyone work together and achieve shared goals + Manage operations for our contingent workforce + Own tracking and data visualization for our content operations, to improve planning, decision-making, and prioritization + Support content creation leveraging generative AI for our most popular language courses + Support the development and launch of content experiments with close attention to technical details to continuously improve the Duolingo learning experience + Contribute to the strategy, advocate for automation and tooling improvements, and help with prioritization of infrastructure changes + Communicate updates and plans to your team and to cross-functional stakeholders You have... + Project management experience. You have demonstrated strong operational / organizational / project management ability, such as experience building and scaling processes from the ground up + Collaboration skills. Partner with functions across the company—such as engineering, QA, product management, content development, and senior leadership—to ensure communication across teams and to foster collaboration across stakeholders + Tech-savviness. You are proficient in managing and scaling workloads using technology + People management skills. You have experience hiring and/or managing contractors or a team of operational staff + Strong communication skills. You have excellent verbal and written communication skills in English Requirements... + 2-4 years of experience working in a fast-paced high-growth environment + A Bachelor’s Degree or above + Experience driving results in a cross-functional environment + Proven ability to create and execute detailed plans accounting for ambiguity, dependencies, and technical complexity in an agile environment + Ability to work full-time from or relocate to Pittsburgh, PA Exceptional candidates will have... + Experience working in content development and/or edtech + Intermediate or higher proficiency in a foreign language + Understanding of content management system (CMS) technologies Take a peek at how we care for our employees' holistic well-being with our benefits here (https://careers.duolingo.com/#benefits) . We will do everything we can within reason to make sure that your interview takes place in an environment that fairly and accurately assesses your skills. If you need assistance or accommodation, please contact your recruiter. Duolingo is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. By applying for this position your data will be processed as per the Duolingo Applicant Privacy Notice (https://drive.google.com/file/d/1h49gnHpzESPCgAG-3i\_uc0RKQuJ-OztB/view?usp=sharing) . We post a multi-level salary range for all of our roles. This is not inclusive of the rest of our awesome portfolio that includes equity compensation and world-class benefits. Our salary ranges are the same for all US locations. Your recruiter can share more details about the range for a specific level during the hiring process. The actual salary within the range is determined by many factors including but not limited to, skills, experience, education, and internal equity. Salary Range: $113,050 - $184,000 USD