Welcome page Returning Candidate? Log back in! Continuous Improvement Leader Job Locations US-OH-CINCINNATI ID 2025-22860 Category Call Center & Customer Service Type Full Time Subsidiary Western & Southern Financial Group Overview Leads the scoping, prioritization, resourcing, facilitation, and execution of cross-enterprise value stream process improvements. This position will collaborate with BU and SSU leaders, as well as the leaders of enterprise change disciplines and initiatives such as Organizational Change Management, Heart of Customer, Knowledge Management, and Project Streamline to ensure a holistic view of process improvement that utilizes the entire OpEx Model to deliver value efficiently. This role will work with enterprise leaders to identify improvement opportunities that have significant impact to the enterprise's financial position. It will link up the individual OpEx deployment areas to provide transparency and awareness of inefficiencies across value streams and work with leaders to prioritize and resource the improvement initiatives. It will then assume ownership of the initiative to ensure execution and implementation by acting not only as facilitator of the improvement event but also project manager of the resulting action plan. Responsibilities What you will do:
Partner with enterprise unit and change leaders to identify value stream process improvement opportunitiesResearch current state of the value streams and collect data in order to fully understand scope, interdependencies, and potential benefitWork with enterprise leaders to quantify expected benefits, prioritize initiatives and obtain approval and resources to move forwardScope, plan and facilitate Kaizen events (or other process improvement activities) to achieve expected benefits. Ensure the most appropriate change disciplines (Continuous Improvement, Knowledge Management, Automation, Customer Experience, etc) are used in solutions.Function as project manager, using standard PM tools, to ensure timely execution of action plans and realization of benefitPrepare and deliver status updates and final report-outs to enterprise leaders highlighting process changes and benefits achievedEnsure organizational change management best practices are considered throughout responsibilitiesProactively pursue self-development and improvement in skill sets on a continual basisPerforms other duties as assigned.Complies with all policies and standards. Qualifications Bachelor's Degree In Business Management/Administration or equivalent experience - Required3-5 years of experience utilizing continuous improvement tools (Lean, Six Sigma) to improve process efficiency and deliver customer value including facilitation of Kaizen events - RequiredDemonstrated experience maintaining a calm and professional demeanor when handling demanding situations - RequiredDemonstrated influence with leaders and associates, including gaining the confidence and trust of others, sharing ideas in a compelling manner that gains commitment from others, and finding common ground and acceptable alternatives that satisfy the needs of multiple stakeholders. - Outstanding communication skills, including listening, presenting, speaking and writing, adjusting communication content and style to meet the needs of diverse stakeholders. - Strong critical thinking skills with the ability to conceptualize, analyze, synthesize, and evaluate data and information to draw accurate conclusions and make sound decisions. - Organizational courage to hold peers and others accountable for results - Willingness and eagerness to learn new concepts and break old paradigms - Demonstrated strong customer focus and work ethic. - Demonstrated leadership skills, including coaching, providing direction, influencing and guiding team members to a recommended course of action. - Demonstrated history of executing with urgency, proficiency, and passion. - Proficient in word processing and spreadsheet applications. - Certified Project Management Professional (PMP)-PMI Upon Hire - Preferred Six Sigma Blackbelt Upon Hire - PreferredWork Setting/Position Demands:
Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings. Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned. Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis. Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions Performs substantial movement of wrists, hands, and fingers for continuous computer work. Extended hours required during peak workloads or special projects/events. Travel Requirements:
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