Role Overview: Continuous Improvement Manager – Fluke Service EMEA

Fluke is seeking a proactive, strategic, and solutions-oriented Continuous Improvement Manager to join our EMEA Service Organisation. This role is primarily focused on enhancing the operational efficiency of the Fluke Service EMEA sales team, with a strong emphasis on Tier 1 and Tier 2 key accounts. The position will drive both immediate support and long-term transformation by reducing administrative overhead, increasing customer-facing time, and enabling scalable growth. While the initial focus will be on maintaining service continuity during resourcing gaps, the long-term objective is to lead automation and process optimisation initiatives that empower the sales team to deliver greater value to customers.

 This role is designed to address immediate resourcing challenges while laying the foundation for long-term transformation in how our sales team operates.

In the short term, the role will provide critical support to maintain service levels for high-priority accounts, ensuring continuity during key personnel absences. In the long term, the Continuous Improvement Manager will lead initiatives to automate, streamline, and optimise administrative processes that currently limit customer-facing time. By reducing the burden of non-revenue-generating tasks, this role will help double the time our sales team spends engaging directly with customers

This is a high-impact role that will directly influence our ability to manage rapid growth, improve service quality, and maintain our leadership in the calibration and metrology services market.

Key Responsibilities

Short-Term (First 6–9 Months):

Provide hands-on support to manage specific T1/T2 customer accounts. Ensure continuity of service and maintain high standards of customer engagement. Support the sales team in mitigating risks associated with reduced Key Account Manager capacity.

Long-Term Strategic Initiatives:

Lead the automation and streamlining of key administrative processes, including: Quarterly Business Reviews (QBRs) Quoting and pricing workflows Legal and compliance coordination Capability validation processes Outsourced supplier management Design and implement a software-based process for validating on-site service capabilities, reducing errors and freeing up sales capacity. Manage the upload and maintenance of fixed price modifiers in the system to reduce invoicing errors and manual processing time. Collaborate cross-functionally with Sales, Legal, Operations, and IT to ensure seamless integration of new processes. Track and report on improvements in customer-facing time and administrative efficiency.

Key Objectives & KPIs:

Double customer-facing time across the sales team. Reduce administrative time spent on quoting, compliance, and supplier management by 50%. Ensure zero critical errors in key account campaigns. Deliver a fully operational on-site capability validation workflow. Achieve measurable improvements in service quality and customer satisfaction.

Required Skills & Experience:

Proven experience in continuous improvement, sales operations, or business process optimisation. Strong project management and stakeholder engagement skills. Familiarity with CRM systems, quoting tools, and workflow automation platforms. Analytical mindset with the ability to identify inefficiencies and implement scalable solutions. Excellent communication and change management skills.

Preferred Qualifications:

Lean Six Sigma certification or equivalent process improvement training. Experience in a B2B technical services or calibration/metrology environment. Understanding of EMEA sales operations and compliance requirements.

What we offer:

• A dynamic, modern, and international environment with state-of-the-art technologies.
• Career and development prospects.
• Teamwork, personal responsibility, flexibility.
• Attractive salary package including a company pension plan, flexible working hours, and annual salary reviews.
• Opportunity to join a private healthcare scheme.
• Laptop, mobile phone, and home office setup.

 

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke

Fluke is leading the world in creating software, test tools and technology that will support customers today and in the future. We are a customer-obsessed market leader with a strong reputation for reliability, quality and safety.A wholly owned subsidiary of Fortive Corporation (www.fortive.com), Fluke is a global corporation headquartered in the greater Seattle area. Driven by the successful Fortive Business System, Fluke offers the passion of a startup with the resources of a Fortune 500 company. We are focused on the growth of our individual employees, teams and the Fluke brand.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.