C.H. Robinson is seeking a **Branch Process Improvement Manager** to join the business operations team in **Mumbai** . In this key role, the Branch Process Improvement Manager (BPIM) will lead quality control, process improvement, and the implementation of operational initiatives within a Global Forwarding branch. The BPIM will collaborate closely with regional operations management and branch modal leaders to ensure consistency in processes, performance, analytics, and implementations across the branch. This position will be responsible for driving continuous improvement to meet operational standards set by the broader Regional Operations program, as well as branch and region-specific initiatives. Key responsibilities include measuring performance, developing improvement plans, ensuring process uniformity, and contributing to global, regional, and branch initiatives. **DUTIES AND RESPONSIBILITIES** The duties and responsibilities of this position consists of, but are not limited to, the following: **Quality Control:** + Audit operational branch employees to SOPs and checklists + Create and deploy intensive and structured plan to develop new hires + Represent progress, status, and suggested adjustments for internal process improvement measures + Ability to be a team project/task participant and/or key owner + Leverage analytics, metrics, and other tools to identify quality issues and opportunities + Leverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programs **Quality Improvement:** + Using analytics, observation, and collaboration with modal managers, Identify and recommend optimization opportunities and solutions within the branch + Develop, deliver, and maintain branch improvement plans + Re-train operational team members based on audit findings, dashboard results and other regional or global metrics results + Publish the branch quality and efficiency performance against regional or branch goals + Share knowledge of systems functionality with various levels of branch personnel to drive operational efficiency and progress + Interface between Operational Team, Corporate Operations, Corporate/Regional Training and Technology to drive process improvements and/or system enhancements + Lead quality and efficiency improvement initiatives + Participate and provide feedback related to systems enhancements (UAT) + Create, monitor, and update project plans, deliverables, and executive summaries as applicable **Quality Implementation:** + Support Implementation of new business and process + Drive adoption of systems enhancements as well as branch improvement plans + Ability to execute and explain most operational processes specific to Modal area of expertise as SME + Ensure Customer SOPs are configurable to standard SOPs leveraging optimal processes and technologies and does not conflict with company standards + Other duties or responsibilities as assigned according to the team and/or country specific requirements **QUALIFICATIONS** Required: + Graduate degree from an accredited college or university + Minimum 5 years of relevant freight forwarding/logistics industry experience + Strong understanding of modal products Preferred: + Master’s degree from an accredited college or university + Skilled in process analysis, with a data-driven approach, and the ability to simplify and communicate complex processes to diverse audiences. + Ability to influence without direct authority + Ability to collaborate and align across functional and geographical boundaries to achieve results + Effective listener and communicator with strong technical writing skills + Detail oriented, Organized and Operationally focused + Proven ability to multi-task and keep stake holders informed + Proficient in Microsoft Office Suite of programs + Values a diverse and inclusive work environment **Disclaimer:** + This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role. **Your Health, Wealth, and Self** Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including: + Group Mediclaim Policy (GMC) + Group Personal Accident (GPA) policy + Covid-19 related coverage and reimbursement + Employee State Insurance Corporation (ESIC) + Group Term Life (GTL) Insurance Plan for employees + Employee Stock Purchase Plan (ESPP) + Investment Declaration & Flexi Benefit Plan + Variable Pay based on position + Flexible work arrangements + Paid Privilege, Casual and Sick Leaves + Paid Maternity & Paternity Leaves + Paid Compassionate Leaves + Paid Public Holidays + Paid time off to vote + Reward & Recognition Program + Wedding Allowance + Special Mobility Assistance + Employee Wellness Initiatives + Plus a broad range of career development, networking, and team-building opportunities **Equal Opportunity Statement** C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law. **Why Do You Belong at C.H. Robinson?** C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses. As a responsible global citizen, we contribute millions of dollars to support causes that matter to us and our people. FORTUNE has named C.H. Robinson one of the World’s Most Admired Companies 2024, showcasing our position as a leader in our industry. Our commitment to excellence is further affirmed by being named a Great Place to Work 2023-24 by the Great Place to Work Institute, one of Forbes’ Best Employers for Diversity and one of America’s Greatest Workplaces in 2023 by Newsweek. Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world. For more information, visit us at www.chrobinson.com .