C.H. Robinson is seeking a Branch Process Improvement Manager to join the business operations team in Mumbai. In this key role, the Branch Process Improvement Manager (BPIM) will lead quality control, process improvement, and the implementation of operational initiatives within a Global Forwarding branch. The BPIM will collaborate closely with regional operations management and branch modal leaders to ensure consistency in processes, performance, analytics, and implementations across the branch.
This position will be responsible for driving continuous improvement to meet operational standards set by the broader Regional Operations program, as well as branch and region-specific initiatives. Key responsibilities include measuring performance, developing improvement plans, ensuring process uniformity, and contributing to global, regional, and branch initiatives.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consists of, but are not limited to, the following:
Quality Control:
Audit operational branch employees to SOPs and checklists
Create and deploy intensive and structured plan to develop new hires
Represent progress, status, and suggested adjustments for internal process improvement measures
Ability to be a team project/task participant and/or key owner
Leverage analytics, metrics, and other tools to identify quality issues and opportunities
Leverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programs
Quality Improvement:
Using analytics, observation, and collaboration with modal managers, Identify and recommend optimization opportunities and solutions within the branch
Develop, deliver, and maintain branch improvement plans
Re-train operational team members based on audit findings, dashboard results and other regional or global metrics results
Publish the branch quality and efficiency performance against regional or branch goals
Share knowledge of systems functionality with various levels of branch personnel to drive operational efficiency and progress
Interface between Operational Team, Corporate Operations, Corporate/Regional Training and Technology to drive process improvements and/or system enhancements
Lead quality and efficiency improvement initiatives
Participate and provide feedback related to systems enhancements (UAT)
Create, monitor, and update project plans, deliverables, and executive summaries as applicable
Quality Implementation:
Support Implementation of new business and process
Drive adoption of systems enhancements as well as branch improvement plans
Ability to execute and explain most operational processes specific to Modal area of expertise as SME
Ensure Customer SOPs are configurable to standard SOPs leveraging optimal processes and technologies and does not conflict with company standards
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
Graduate degree from an accredited college or university
Minimum 5 years of relevant freight forwarding/logistics industry experience
Strong understanding of modal products
Preferred:
Master’s degree from an accredited college or university
Skilled in process analysis, with a data-driven approach, and the ability to simplify and communicate complex processes to diverse audiences.
Ability to influence without direct authority
Ability to collaborate and align across functional and geographical boundaries to achieve results
Effective listener and communicator with strong technical writing skills
Detail oriented, Organized and Operationally focused
Proven ability to multi-task and keep stake holders informed
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
Disclaimer:
This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.
Your Health, Wealth, and Self
Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:
Group Mediclaim Policy (GMC)
Group Personal Accident (GPA) policy
Covid-19 related coverage and reimbursement
Employee State Insurance Corporation (ESIC)
Group Term Life (GTL) Insurance Plan for employees
Employee Stock Purchase Plan (ESPP)
Investment Declaration & Flexi Benefit Plan
Variable Pay based on position
Flexible work arrangements
Paid Privilege, Casual and Sick Leaves
Paid Maternity & Paternity Leaves
Paid Compassionate Leaves
Paid Public Holidays
Paid time off to vote
Reward & Recognition Program
Wedding Allowance
Special Mobility Assistance
Employee Wellness Initiatives
Plus a broad range of career development, networking, and team-building opportunities
Equal Opportunity Statement
C.H. Robinson recognizes the value of equal employment opportunity and is committed to promoting fairness, equity and diversity in the workplace. As an equal opportunity employer, we may invite you to complete the voluntary self-identification. Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment, Any information provided will be kept confidential, and separate from your employment application. This information may be used for diversity reporting purposes in accordance with applicable local law.