Pay Range:

$41,811.00 - $68,988.00Supervisory Organization:Asst Mgr Ops/Contract Compl

Country:

United States of America

Address:

101 N Peak St

City:

DALLAS, TX 75226

FLSA:

Non - Exempt

Professionals:

02 - Professional (EEO-4-United States of America), 2F - Professionals - System & Service Planners (EEO-SubCategory)

General Summary:

Provides monitoring, auditing, and field oversight of contractors for contract compliance within the Department of Mobility Management Services. Supports ADA-Paratransit, GoLink Microtransit, Rider Assistance Programs, Innovative Services, Mobility Management, and Supplement Services as directed. Evaluates contractor performance based on contract and applicable laws. Monitors service delivery to ensure efficient, safe, reliable operation. Supports the Contract Compliance Division in the areas of incident/complaint research, report writing, contract compliance auditing, and related activities.

Essential Duties and Responsibilities:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Perform field activities for all Mobility Management Services (MMS) programs monitoring pickups, inspecting all aspects of drivers and vehicles to ensure compliance with DART’s purchased transportation contract, reporting any instances of unsafe or unprofessional conduct, as well as vehicle issues.Monitor Contractor service delivery for all MMS programs through dashboards and transit software in the MMS Control Center. Notify appropriate DART and Contractor staff of situations impacting the delivery of service, including unscheduled trips, late pull outs, late pickups, and safety concerns through phone calls and written documentation.Follow and support compliance of safety rules, policies, and procedures in support of DART’s safety guidelines, rules, regulations, and other operational priorities.Audit contractor quality assurance programs and items related to contract compliancein the areas of scheduling, dispatch, and Where’s My Ride. Track incidents/accidents, service delays and vehicle problems. Document contractor performance.Perform various administrative duties, including writing and submitting reports relating to incidents, accidents, and service conditions. Identifies existing or future potential issues impacting the efficiency or effectiveness of service delivery and brings issues to appropriate departments for resolution.Investigate service-related complaints and operational concerns, communicating with customers, caregivers, DART staff, and Contractor staff. Provide routing/service information and assistance to customers, as needed.Assists during emergency situations such as accidents and incidents from both the MMS Control Center and the field, coordinating with Police, Fire-Rescue, EMS, DART and Contractor staff, customers, caregivers, and other stakeholders. Transport customers if needed.Receive and respond to requests from various government agencies to transport individuals with disabilities, either coordinating transportation by our Contractor or transporting in a DART non-revenue vehicle if necessary.Coordinates among DART and Contractor staff to provide shuttle and bus bridge services between rail stations as directed by Bus Dispatch. Support special event operations such as the State Fair.Performs other related duties as assigned.

MINIMUM KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

Note: An equivalent combination of related education and experience may be substituted for the below stated minimums excluding High School Diploma, GED, Licenses, or Certifications.

Associates degree from an accredited college or university in Transportation, Communications, or Business Administration or related field.Four (4) years experience in Paratransit operations or related transportation and customer service fields.Valid Texas Class A, B, or C drivers license, no Driving While Intoxicated (DWI) conviction within the last sixty (60) consecutive months, not more than one (1) DWI on driving record and not more than three(3) convictions of moving violations within the last 36 consecutive months on driving record in order to operate DART non-revenue vehicles.Knowledge of basic Paratransit operating principles/practices, DART service area and traffic regulations.Proficiency with personal computer (PC) to include word processing, spreadsheet, and database in order to enter trip data and prepare reports.

Pass a physical (medical) examination that includes a drug screen in order to operate DART non-revenue vehicles.

Proficient writing and communication skills to effectively and sensitively communicate with all levels of supervisory and non-supervisory employees, contractors, the public, and others both inside and outside of DART.Ability to demonstrate a fiduciary obligation to section, division, department, and DART in handling materials and information of a confidential nature.Ability to be dedicated to meeting the expectations and requirements of internal and external customers. Gets first-hand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.Ability to make good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment). Most of his/her solutions and suggestions turn out to be correct and accurate when judged over time. Sought out by others for advice and solutions.Ability to pick up on technical things quickly. Can learn new skills and knowledge. Is good at learning new industry, company, product, or technical knowledge. Does well in technical courses and seminars.Ability to be able to write clearly and succinctly in a variety of communication settings and styles. Can get messages across that have the desired effect.Ability to quickly find common ground and solve problems for the good of all. Can represent his/her own interests and yet be fair to other groups. Can solve problems with peers with a minimum of noise. Is seen as a team player and is cooperative. Easily gains trust and support of peers. Encourages collaboration. Can be candid with peers.Ability to use rigorous logic and methods to solve difficult problems with effective solutions. Can see hidden problems. Is excellent at honest analysis. Looks beyond the obvious and does not stop at the first answers.

WORKING CONDITIONS:

Works in an environment where there is minimum exposure to dust, noise, or temperature. May be moderately exposed to unpleasant working conditions to include dust, noise, temperature, weather, petroleum products, and chemicals while visiting DART's operating facilities, assuming incumbent is observing all policies and procedures, safety precautions and regulations, and using all protective clothing and devices provided.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The statements are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may perform other duties as assigned.

 

DART is proud to be an Equal Employment Opportunity Employer, supporting diversity in the workplace. M/F/D/V

Open until qualified applicants are identified.