Contract Delivery Manager

Location: City of London

Core Hours: Monday - Friday 8:00am - 17:00pm

To provide a high quality and compliant technical service. The Contract Delivery Manager will ensure efficient and effective service provision in line with agreed budgets and service specifications. Monitor and report on the quality and financial performance of all services within the scope of the contract, to include innovation in service delivery. Aim to continuously improve the service delivery.

Duties & Responsibilities

Customer Liaison

To be the leader of maintenance management on the portfolio and therefore be able to readily provide information on service plans and records Contribute to effective communications and be the operational support for all maintenance related activities Demonstrate a responsive “can-do” attitude to the client and end users across the portfolio Ensure prompt and professional response to client requests Responsibility for ensuring due compliance to the contract specification Provide monthly reports in the agreed format both internally and to varied clients.

Health, Safety and Environmental

Ensure that all of Integral’s and JLL Health, Safety and Environmental policies and procedures are adhered to, referring conflicts to the Account Manager or H&S Director where necessary Ensure that risk assessments, COSHH records and safe methods of work records are held on site for all working practices Ensure that records are maintained in compliance with the client specific requirements Ensure that all Integral staff are aware of, and comply with their H,S&E responsibilities, including the provision of risk assessments and safe working method statements before work commences Monitor and evaluate service partners for compliance with Health, Safety and Environmental legislation on site Manage the delivery of all agreed remedial, emergency and planned works to ensure the building offers a safe environment for all users.

Quality of Service Delivery

Continually assess performance levels and drive improvement through the development of the team’s skills and attitude, innovation and better utilisation of contract resources Update asset lists, schedules and instruction sets various client platforms Plan the labour with the contract supervisors and schedule the tasks to ensure the effective completion of maintenance work on site; either through direct labour resources or sub-contractors Work to agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the quality manual Ensure that all site based business systems are being utilised effectively and to standard required by Integral. These include financial, maintenance management, KPI, and H&S Ensure that the work schedules are regularly reviewed to ensure best value for money and efficient delivery of services to our client requirements Monitor and report on quality and financial performance of service delivery in line with KPI requirements.

Continuous Improvement

By using a continuous re-appraisal system, regularly review and recommend potential service improvements and/or cost savings to the client through the monthly meetings forum. Adopt a pro-active, innovative approach in recommending improvements and changes to the service where considered to be cost effective, and ensure that this change is driven through the operation in a seamless and efficient manner as appropriate.

Personnel Management and administration

Provide technical support to team and client staff as appropriate Continually assess performance levels and drive improvement through the development of the team’s skills and attitude, innovation and better utilisation of contract resources Ensure that the Integral and client image is reflected positively through staff appearance and demeanor Communicate regularly with staff through formal and informal channels to ensure that there is a free flow of ideas and that morale remains high Handle first line HR queries and concerns, escalating to disciplinary procedures when necessary Recruit staff as required and ensure a full induction program is completed. Ensure that the correct staff and efficiency levels are maintained Distribute work to team members based on capability and capacity Contribute to the appraisal of staff and suppliers Ensure that administration procedures and records are maintained in line with company policy.
Finance Day-to-day management of the purchasing of maintenance supplies and sub contracts, with the support of the administrators. This would include the efficient logging and processing of extra works and timely authorisation of supplier’s invoices Maintain accurate records of works completed and expenditure and provide reports to the Account Manager as required. Take a responsible and proactive approach to ensure that invoicing is carried out in a timely and effective manner maintaining debt and WIP to acceptable levels Take responsibility for cost control of maintenance and promote methods to reduce costs without compromising quality Identify cost effective good working practice on site, including spares holding and consumable levels Ensure best purchasing practice using Integral nominated suppliers.

Critical Performance Measures

Compliance with H&S policies and procedures. Effective employee management, communication and staff retention Financial control and management of nominated budgets Meeting the contract KPIs Quality and the development of maintenance management Client liaison and support.

Essential Qualifications & Experience:

Experience of working within a Building Services industry

Technical qualification in Electrical

Strong communication skills and the ability to deal with all levels of staff, or difficult situation

Ability to operate and investigate CAFM systems

Demonstrate a good understanding and be technically competent in all building services.

Ability to lead, motivate and direct a team of technicians/operatives

Pro-active in achieving the highest standard of operation

Proficient in the use of Microsoft office packages (Outlook, Word, Excel)