Position Requirements:
a) Licensure/Certification/Registration: N/A
b) Education: Basic reading comprehension is required Associates Degree in Business preferred.
c) Experience:
1-Multitasking with the ability to communicate both orally and in written form
2- Proficient in MsWord, Excel, Outlook, and Power Point along with excellent interpersonal and organizational skills
3- Previous Administrative experience preferred. Hospital setting desired.
d) Special qualifications:
Wide degree of creativity and latitude is expected. Familiar with a variety of the field’s concepts, practices, and procedures. High degree of flexibility and extremely detailed oriented is required.
Degree of Supervision Required:
Involves general guidance and direction by Executive. The employee will be expected to perform most job duties independently and in accordance with established departmental and hospital policies and procedures.
Patient Experience Performance Expectations
LEADERSHIP: Demonstrates that everything in the culture is focused on patient and family centered care, practiced everywhere in the health system, at all levels of patient care and across the organization, including governance.
Creates an environment of constructive change and flexibilityCreatively responds to new situations and processesViewed as an inspiration and resource for others to implement changeRegarded by others as an individual who meets commitmentsDevelops, shares and teaches ALWAYS eventsLeads by example
HEARTS AND MINDS: Hearts and minds of all team members and providers are fully engaged.
Consistently provides positive influences on team to support Trident Health’s Mission, Vision, Values and Ethics and Compliance programActively promotes team culture through open, honest feedbackIdentifies team development opportunitiesConsistently puts team ahead of personal needs/agendaBrings conflict into the open and resolves issuesChampions cost effective behaviors in othersTeaches others how to manage up coworkers, departments, administration and physiciansPromotes shared decision making among the team
RESPECTFUL PARTNERSHIP: Anchors each care interaction in a respectful partnership, anticipating and responding to patient and family needs (e.g., physical comfort, emotional, informational, cultural, spiritual and learning).
Consistently uses AIDET in interactions with all patients and coworkersConsistently anticipates, addresses and resolves customer needs and problemsDevelops ongoing relationships with customers by soliciting feedback and assessing satisfactionConsistently applies customer feedback to make necessary changesPromotes and suggests ideas based on patient survey results to identify, develop, share and teach ALWAYS eventsAnticipates, identifies and removes barriers that block the delivery of an exceptional patient experienceIs regarded by others as an individual who meets commitmentsConsistently uses Service Excellence standards and helps others understand and use the standards
RELIABLE CARE: Delivers reliable, quality 24/7/365 via defined health system approaches and methods.
Works to increase team productivity by introducing new conceptsIs regarded as an influential team member by encouraging creativity and innovationConsistently generates ideas and processes in response to problemsAnticipates needs and takes appropriate actions to meet needs in advanceViewed as an inspiration and resource to othersLeads by exampleDevelops, shares, and teaches ALWAYS events
EVIDENCE-BASED CARE: Working as a team to instill confidence by providing collaborative, evidence-based care.
Consistently identifies, generates and leads process improvement and cost effective initiativesShares and promotes new processes and verifies understandingAnticipates, identifies and removes barriers that block the delivery of careIs regarded by other teams as inspiring, knowledgeable and skillfulAchieves team engagement in new initiativesLeads by exampleDevelops, shares, and teaches ALWAYS events