Job Title

Contract Fulfillment Junior Anlayst

External Job Title: Americas Contract Fulfillment Analyst

Position type: Permanent

Location: Bogota, Colombia (hybrid)

About Your Business Area/Department:

Your objective is to handle the Americas Order to Cash (OtC) Operations for customer end-to-end processes which includes Contract Fulfillment and Ordering, transcribe contractual conditions and customer inventory into SAP. This function is the cornerstone to efficiency in all downstream activities directly impacting the ability to bill, collect and pay customers in a timely and efficient manner. In this role you need to work efficiently as one team with other Finance partners to maximize Amadeus revenues and cash while ensuring internal and external customer satisfaction.

In this role you need to ensure efficient working as one team with other Finance partners to maximize Amadeus revenues and cash while ensuring internal and external customer satisfaction.

Summary of the role:

- Optimize collaboration with neighboring areas, support and customers

- Support monthly billing execution, monthly closing and reporting activities

- Attend internal and external customer queries and escalations

- Expertise in products, pricing, customer master data and contract aspects

- Team interaction, motivation and development

·In this role you’ll:

- Be a functional partner in the operational Contract Fulfillment and Ordering team for the Amadeus Americas region working together with other finance areas and internal customers to ensure positive Key Performance Indicators in line with agreed Service Level Agreements for operational processes.

- You are a business partner for internal departments and customers, providing support and advice for all operational related topics.

- You drive, collaborate and give input on the evolution of operational related processes.

- Customer queries: Respond to customer queries and resolve issues

- Reporting: Provide business unit reporting and other required information

- Coordination: Work with sales, finance, and customer service teams.

- Customer relationship Management skills or basic knowledge

- Internal/External Audits support

- Process improvement: Participate in initiatives to improve the O2C process

on local and international projects.

About the ideal candidate:

- Prior experience in a Finance role, ideally related to Billing, Collection, Customer Service, Finance Shared Services or similar.

- English knowledge or skills (Minimum B1 or B2 a plus)

- Strong organizational skills

- A bachelor's degree in business, finance, or accounting

- Understanding of customer account management

- Attention to detail

- Ability to handle multiple tasks

- Ability to collaborate with cross-functional teams

- Working knowledge of SAP or ERP Applications, additional knowledge in BI and CRM is a plus

- willing to master the daily activities of the department. Ready to go an extra mile to obtain extraordinary results.

- Excellent communication. Team player.

What we can offer you:

· Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.

· Hybrid work scheme

· Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.

· Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

What we can offer you:

Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.Work hybrid. Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.Enter a diverse and inclusive workplace, join one of the world’s top travel technology companies and take on a role that impacts millions of travelers around the globe.

Working at Amadeus, you will find

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Application process: 

The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.