Primary Duties: + Support field sales teams with any sales related processes including, but not limited to complex sales materials, facilitating customer account creation, vendor registration, quotations, contract administration, etc. + Work with various departments to resolve issues, such as shipping, materials, production, and legal. + Manage CPQ queue to ensure quotes are completed with their SOP guidelines. + Ensure Amendments and Agreements are accurate and have been approved through the proper channels in accordance with SOP. + Perform Contract audits, to ensure every contract is entered correctly. + Verify all instruments that have installed, have been invoiced. + Lead monthly training workshops for the teams. + Provide monthly KPI reporting on accuracy, billing blocks, quoting time, approvals, to improve accuracy, and where we need additional training. + Manage local pricing billing blocks. + Manage the day-to-day activities of the team. + Responsible for managing the payroll administrative duties for direct reports. + Conduct performance reviews and share feedback with management and team members. + Provide training for new and current team members on tasks. + Provide oversight, assistance, and quality control for the sales contracts team. + Ensure that all installed instruments are invoiced in correct month. + Reviews all equipment, reagent, and SAAS contracts for accuracy. + Monitor expired pricing and contracts. + Oversee price increase notifications. + Work with the supply demand manager to release allocated orders for shipment. + Manage the Clinical inbox, and ensure all emails are taken care of in a timely manner. + Oversee and monitor contract performance of assigned region and assists with determining compliance with terms and conditions of the contract. + Assist with internal and external audits as required. + Assist with month end and year end close activities. + Other duties and special projects as assigned. + Perform all work in compliance with company quality procedures and standards. Education, Skills, & Experience: + Associates degree in Sales, Business, Marketing, or related field is preferred. + 4+ years of sales administration, customer service, sales support or related experience + Experience in project and/or process management is a plus. + Prefer previous experience within life sciences field. + Strong leadership, decision making, and problem-solving ability. + Working knowledge of ERP systems and the Sales Contracts function as well as foundational understanding of revenue recognition as they relate to the contracts and installation. + High attention to detail with strong documentation, planning, and organization skills + Proficient with Microsoft office suite: Excel, Word, PowerPoint; excel skills necessary. + Excellent communication skills, both verbal and written + Effective organization, attention to detail and the ability to meet deadlines are essential. + Understanding of general accounting principles, to include debits, credits, fixed asset accounting and general ledger account reconciliations. + Data analysis skills including exporting/importing data, data reporting in excel and ERP. + Ability to work with customer accounts and a while possessing knowledge of SAP, Salesforce.com and related quoting, contracting, and business management tools. + Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public + Evaluation, problem-solving and decision-making abilities + Proactive attitude and extremely motivated + Professional, hardworking, flexible, problem solver + Exemplary organizational and detail implementation skills + Knowledge of diagnostics industry preferred