Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

The Contract Manager for the Surface Haulage Business Unit (SHBU) is responsible for managing all aspects of the aftermarket contract business, and uniformed approach to providing support to the distribution network and in turn, Customers. This may include but is not limited to extended warranties, repair and maintenance contracts (RAMP), availability guarantees, and cost caps. This position ensures that all commercial liabilities are managed effectively, supporting the execution and finalization of contracts, mitigating risks, and enhancing customer confidence in Komatsu equipment.

Key Job Responsibilities Oversee and manage such commitments as extended warranties, RAMP, availability guarantees, and cost caps to ensure all commercial liabilities are addressed. Consolidate, manage, and maintain a diverse portfolio of contracts, including those with customers, suppliers, and distributors relevant to the SHBU.  Collaborate with internal divisions, related companies, distributors, and legal teams to support the execution and finalization of contracts. Work closely with the relevant Komatsu legal entity to ensure all agreements are reviewed and sanctioned by legal counsel prior to execution. Proactively identify and mitigate risks associated with contractual obligations, enhancing customer confidence in Komatsu equipment and services. Identify and engage key stakeholders, holding them accountable for decision-making required to execute agreements. Coordinate and chair internal and external engagements, ensuring appropriate stakeholders are represented and involved in the decision-making process. Negotiate outcomes where required in line with approved positions from stakeholders. Establish and maintain version management of contracts, ensuring all modifications and updates are accurately documented and communicated. Provide insightful data-driven recommendations to executive management to inform decisions on contract risk and strategic direction. Analyze contract performance and market trends to support the Surface Haulage Product & Sales Team in making decisions that align with business goals. Enhance overall brand recognition and market share by ensuring high standards in contract management and customer satisfaction. Support the Surface Haulage Product & Sales Team with actionable insights and recommendations, driving improved business outcomes and competitive advantage. Qualifications/Requirements Bachelor’s Degree in Business, Marketing, Finance, or equivalent. Minimum of 3-5 years of Commercial or Sales experience in a related industry (Mining, Construction, Contracts, Distribution, etc.) Outstanding verbal and written communication skills. Demonstrated success in being able to collaborate with distributors and internal departments to achieve desired results.  Strong analytical and critical thinking skills, along with excellent business acumen. Excellent time management and organizational skills and the ability to effectively lead meetings. Capable of analyzing business risk (financial and legal) and consequences of non-compliance. Operational knowledge of SAP and/or Salesforce is preferred. Knowledge of Komatsu products and the Mining/Construction industry. Advanced Excel skills to generate reports and update dashboards.  Experience with Power BI is a plus. Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.