What does the role entail?1. Stakeholder Liaison:• Provide recommendations to SLT level stakeholders around the approach to volume and resource related contractual negotiations, considering risks and opportunities• Deliver proposals to DWP explaining complex issues at a level appropriate to the senior audience (e.g., DWP Commercial, DWP Contract Management Performance (CMPD)).• Maintain strong relationships with senior internal and external stakeholders to ensure effective communication and collaboration.• Prepare presentations at the appropriate level for stakeholders, to ensuring complex analysis from various independent sources can be collated, communicated and fully understood.• Lead workstreams across key internal stakeholder groups considering Operational, Commercial, Financial aspects to fully understand the impact to contractual position.2. Strategy & process Development:• Lead sessions with internal stakeholders to develop strategies and provide recommendations around contractual expectations.• Collaborate with various teams to gather input and develop comprehensive business cases covering risks and opportunities.• Advise SLT on key commercial issues and prepare evaluations based on expert insights to support decision-making processes.• Develop, implement and oversee a robust approach to claiming volume relief within the operation.• Relief process will be capable of identifying and tangibly quantifying issues from across the whole operation that impact upon volume or target performance level attainment.3. Quality Assurance:• Lead the complex analysis required to support impact assessments and options evaluation presented to SLT.• Implement processes to ensure high standards of work assuring timely and accurate completion of complex tasks from multiple sources, specifically relating to contract update negotiations with DWP and Contractual obligations.• Conduct quality assurance to ensure the analysis and presentations are robust and accurate.

4. Contractual Risk Mitigation:• Lead the response to corporate correspondence to prepare effectively accounting for all performance aspects and mitigating risk to contractual delivery.• Establish and oversee robust processes to mitigate contractual performance risks and deliver month end financial reconciliation that accounts for mitigated performance.• Conduct regular risk assessments and reviews to ensure all potential relief claims are evidenced and auditable, allowing commercial relief to be obtained.

Key Relationships:Internal• Contract Performance Director• Assessments SLT• Assessment SOLT• Contract Performance Team• Wider Assessments colleagues• Central Services colleagues (DnA, Central Ops, Commercial Team)
External DWP Senior Stakeholders


Qualifications and/or Experience• Significant experience in contract management, performance management, or a related field.• Proven experience in liaising with senior stakeholders and managing complex relationships.• Demonstrated experience in strategy development and implementation.• Strong background in quality assurance and risk management.• Experience in coordinating work across multiple internal departments (Operations, Commercial, Finance, Supply Chain, Legal, etc.).Individual competencies• Ability to comprehend complex business challenges and identify potential change initiatives. • Highly developed collaboration skills to work across teams internally and externally to deliver solutions. • Ability to influence others to adjust behaviours and act on change initiatives. • High level of presentation skills, with ability to reduce complex issues into simple concepts that others can relate. • Excellent communication skills, both written and verbal, when interacting with team colleagues and internal/external stakeholders.• Meticulous attention to detail, capable of working effectively both independently and as part of a team.• Practical and pragmatic with ability to cut through challenges to deliver value for colleagues and the organisation. • Understanding of contractual obligations and regulatory requirements to ensure compliance.• Expertise in establishing and maintaining processes to mitigate contractual performance risks, conducting regular risk assessments, and developing mitigation strategies.• Strong facilitation skills to develop strategies and options for contractual expectations, and the ability to provide expert insights to support decision-making processes.




EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.  Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.  We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.