What does the role entail?1. Operational MI Strategy Development:• Lead the development and implementation of an operational Management Information (MI) strategy.• Implement and lead the Operational MI working group that understands, prioritises and implements MI solutions that drive operational performance• Ensure governance is in place to deliver a consistent and robust service across the operation with effective documentation and user guidance• Manage the delivery of MI from suppliers, ensuring accuracy and timeliness.• Monitor user satisfaction and give assurance that MI solutions are being used effectively to improve performance2. Internal Change Representation:• Represent the contract performance team on various working groups with to ensure alignment to or effective transition from current practices.• Provide insights and feedback to ensure contract performance considerations are integrated into project plans.• Monitor the progress of change projects and their impact on behalf of contract performance, particularly once embedded.3. Continuous Improvement:• Identify, share, and implement best practices internally and externally, related to MI and processes that can drive operational improvement.• Foster a culture of innovation and continuous improvement within the performance team.• Conduct regular reviews of processes and procedures to ensure they are efficient and effective, gaining stakeholder feedback where appropriate.• Build the knowledge level and ability within operational leaders in respect to utilisation of MI available, mentoring and developing where needed to support them in driving operational performance.• Develop training programs and hold coaching sessions to disseminate best practices and enhance team capabilities with regards to MI use and interpretation.4. Client Change Requests:• Lead the response to formal DWP change requests from a contractual performance perspective.• Ensure that all responses are thorough, timely, and aligned with contractual obligations.• Coordinate with internal teams to gather necessary information and develop comprehensive responses.• Track and report on the status of change requests and their impact on contract performance.• Foster a positive and collaborative team environment with internal and external stakeholders.• Identify and assess risks related to contract performance, proposing risk mitigation strategies where needed.• Ensure compliance with all relevant regulations and contractual obligations.5. Stakeholder Engagement:• Build and maintain strong relationships with key stakeholders, including clients, suppliers, and internal teams.• Communicate effectively with stakeholders to ensure alignment and collaboration.• Prepare and deliver presentations and reports to stakeholders as required.• Act as a point of contact for stakeholder inquiries and concerns.



What will you bring to the role?Qualifications and/or Experience• Experience in a similar role, particularly in operational MI strategy development and implementation.• Ability to develop and implement strategies, particularly in Management Information (MI).• Experience in managing projects, including change management and continuous improvement initiatives.• Strong skills in building and maintaining relationships with various stakeholders.• Excellent verbal and written communication skills for effective stakeholder engagement and reporting.• Ability to lead teams, working groups, and training sessions.• Experience in identifying, assessing, and mitigating risks related to contract performance.• Knowledge of governance practices to ensure consistent and robust service delivery.• Demonstrated experience in strategy development and implementation.• Experience in coordinating work across multiple internal departments Individual competencies• Ability to comprehend complex business challenges and identify potential change initiatives. • Highly developed collaboration skills to work across teams internally and externally to deliver solutions. • A proactive approach to identifying and implementing best practices and continuous improvement.• Ability to influence others to adjust behaviours and act on change initiatives. • Excellent communication skills, both written and verbal, when interacting with team colleagues and internal/external stakeholders.• Meticulous attention to detail, capable of working effectively both independently and as part of a team.• Practical and pragmatic with ability to cut through challenges to deliver value for colleagues and the organisation. • Strong problem-solving skills to address challenges and improve processes.• Commitment to understanding and meeting the needs of internal and external stakeholders.



EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal well-being and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic.  Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post.  We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long-term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for an interview. Your Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.