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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Sales Operations Specialist, you are required to provide the highest level of
internal support and guidance for Account Executives within our Commercial and
Enterprise business units across EMEA. This guidance includes but is not limited to deal structure questions, quote support, contract support, ACV calculations,
account/customer org support, and ensuring quotes are in compliance to revenue & company policy. This role requires an individual who is able to work in a team
environment, be self-motivated, extremely detail-oriented with demonstrated
problem solving and decision making skills.

Responsibilities

Provide superior internal support and guidance for Account Executives
including but not limit to deal structure questions, order processing, ensuring
orders are in compliance to revenue & company policy, and all other pre-
quote conversion support

Work with Sales, Rev Recognition and Legal on contract issues and provide
suggestions and assistance for contract negotiation in order to ensure proper
revenue recognition

Create and modify quotes as required

Ensure compliance with all company policies and responsible for SOX
compliance

Train Sales and in particular less experienced AE’s and facilitate cross-training
among the team

Contributes ideas and innovations to improve upon existing systems, work
processes and procedures

Create and update internal departmental Policies

Participate in projects involving technical and financial concepts providing
recommendations

Review submitted contract and order forms for completeness, accuracy, and
conformance to Salesforce.com Sales Order Acceptance policy

Activate eligible contracts and orders in Salesforce.com when manual
provisioning is required

Works with Sales and Collections to assist resolution to customer billing
investigations and disputes

Challenging legacy policies and procedures that complicate quote, order,
invoice, credit, commissions, and revenue processing, understanding the
flexibility for change, and formulating creative solutions or workarounds
based on that analysis

Share best practices with team members to enhance the quality and
efficiency of support and contribute to the knowledge base


Establish strong relationships with Sales, Renewals, Customer Support

Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and

other internal resources as appropriate

Required Skills/Experience:

2+ years customer order management, sales operations, or sales support
experience

Contract structuring and Commission Calculation experience

Demonstrated participation in process improvement initiatives and/or project
management experience

Excellent interpersonal skills; ability to articulate verbally and written,
willingness to appropriately debate difficult issues; ability to think quickly

Ability to excel in a fast growing/fast paced environment delivering accuracy
while managing to deadlines where adaptability is imperative

Ability to understand broader business and financial issues, juggle multiple
projects and tasks, and to work with deadlines and in a fast paced environment

Extreme attention to detail

Ability to clearly articulate case resolutions and actions required by Account Executives

Thrives in a team environment

Able to use Microsoft suite of tools effectively

Salesforce experience a plus

Ability to analyse problems quickly and seek out solutions to achieve optimum outcomes in case resolution

Ability to work independently

English required, other languages a plus
 

Accommodations

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