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The Service Contract Support Specialist will\nhave ownership of a designated service contract base and will be responsible\nfor driving the renewal process for those contracts with business stakeholders.  They will also have ownership for any changes\noccurring within the contract lifecycle, parts updates, change orders,\ncancellations, monitoring data quality.

The main objectives are:

Create pricing and documentation for assigned contract base, accurately and on time, to ensure proposals are sent to business stakeholders on time, following GSM Processes.Drive contract renewals correctly in CRM with SOLs, with all data and required documentation, to ensure no delays/errors are incurred during bookingOwnership for any changes occurring within the\ncontract lifecycle, parts updates, change orders, cancellations, monitoring\ndata quality.  This will include the\nfirst year of newly booked contracts, which have been handed over from Contract\nProposal Team.

Key responsibilities:

Develop a clear understanding of assigned contract base Develop and maintain good working relationships with key personnel within relevant Honeywell teams, including Service Operation Leaders, Field Service Managers and any other supporting functions (GCC, ISLC, CPT)Proactively drive assigned renewals with self and other stakeholders, to adhere to renewal tasks due dates and RNOC given to SOL SLA’sMaintain accurate and timely information in CRM for renewals, including attaching documentation for all stages of the renewal processUpdate opportunity Next Step comments weekly for all renewals in progress and against a CSS renewal milestoneProvides accurate updates of each contract renewal and any issues, during weekly MOS call with Service Contract Support Pole Lead

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MUST HAVE:

Bachelors Degree or\nEquivalent - Administrative or technicalFluent in both English and French5 years of experience\nwith process controls/pricing-proposal environmentExcellent working\nknowledge of Word and ExcelSalesForce experience is preferred.Strong Math skills, including basic commercial awareness (booking margins, cash flow)

WE VALUE:

Basic knowledge of pricing of a service\nagreements.Able to forge strong internal business relationships and deliver on commitments.Demonstrates a strong commercial awareness.Excellent interpersonal skills as well as good verbal, written and presentation skills.Ability to multi-task and prioritise work.Self-motivated and able to work with minimum supervision.Additional InformationJOB ID: HRD256119Category: Customer ExperienceLocation: Av. Santa Fe No 94,Torre \"A\" piso 1,Mexico City,CIUDAD DE MEXICO,01210,MexicoNonexemptGlobal (ALL)