Why Join Us?   Be a hero for our rare disease patients   At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.    Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.   If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team. Position Summary:

ultrafocused – Work together to fearlessly uncover new possibilities

Manager Operations will act as a liaison between Ultragenyx Mexico, Ultragenyx LATAM, Local Retail Distributors, government payors and third-party logistics providers while providing optimal customer service throughout all aspects of relationship management, ensuring a best- in- class Supply Chain Process for delivery of finished products from the warehouse to the order completion after quality release at the customer site. Coordinate the relationship between all stakeholders that participate in the supply chain process since the forecasting till the delivery the product to the customer. He /she meet or exceed required targets for On Time Delivery, Distribution Cost per Vial and maximum Deviation quotas in serving customers in Mexico.

Excellence in Tender Management Documentation: The ideal candidate will excel in meticulously managing all facets related to contract preparation, tender participation, and event follow-up. This role requires unwavering attention to detail, ensuring all necessary documentation is current, and deliveries flow seamlessly to their final destinations. In addition, the candidate will safeguard the organization's reputation by proactively mitigating risks of sanctions due to procedural oversights. Moreover, skilled inventory management is crucial to prevent delivery rejections and medication returns, enhancing operational efficiency and reliability.

He/she is also in charge of the relationship with public institutions by our commercial partners when the content is the follow up related to our product orders flux and will make sure product demand, bids, tenders and purchase processes for Ultragenyx Mexico’s products are attended.

Work Model:

Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.

 

Responsibilities: Create monthly supplier forecasts. Coordinate with the commercial and distribution partner, and 3PL, customer inquiries such as purchase orders, quotations, vial requests, complaints for lost or damaged goods, product returns or exchanges. Follow up that orders are delivered as per contractual agreements and the existence of proper documentation, including transit documents and customs clearances, exists for shipments. Ensures documentation is accurately processed and released to carriers, forwarders, customers and agents in a timely manner. Manage inventory levels in warehouse, place PO’S to our supply team and manage demand forecast. Supervises and develops the Distribution Partners and provides training to team. Daily execution of importation process, sales orders, rush orders, service requests and advance exchange programs (Shipping Calendar processing, etc…) Analyzes service failures/issues and suggest performance improvement processes to enhance future service delivery. Work closely with other teams such as Sales, Supply, patient support, Finance, Distribution, QA, PV, Regulatory and Contracts. Report the monthly forecast demand vials to financial team and conciliate every month the actual demand. Be compliant with Ultragenyx Code of Conduct, policies and procedures. Work closely with 3PL and local partners to ensure product import processes are executed efficiently and manage all legal requirements as Import licenses, taxes, documentation, etc. Requirements: Minimum 5-10 years of experience in the Pharmaceutical / Biotech industry. Knowledge in analytical, reporting and data management processes; preferably in the health care industry. Previous experience in local sales and import process. Create monthly supplier forecasts. Coordinate with the commercial and distribution partner, and 3PL, customer inquiries such as purchase orders, quotations, vial requests, complaints for lost or damaged goods, product returns or exchanges. Follow up that orders are delivered as per contractual agreements and the existence of proper documentation, including transit documents and customs clearances, exists for shipments. Supervises and develops the Distribution Partners and provides training to team. Daily execution of importation process, sales orders, rush orders, service requests and advance exchange programs (Shipping Calendar processing, etc…) Analyzes service failures/issues and suggest performance improvement processes to enhance future service delivery. Work closely with other teams such as Sales, Supply, patient support, Finance, Distribution, QA, PV, Regulatory and Contracts. Report the monthly forecast demand vials to financial team and conciliate every month the actual demand. #LI-CK1  #LI-Hybrid   Full Time employees across the globe enjoy a range of benefits, including, but not limited to:   ·         Generous vacation time and public holidays observed by the company ·         Volunteer days ·         Long term incentive and Employee stock purchase plans or equivalent offerings ·         Employee wellbeing benefits ·         Fitness reimbursement ·         Tuition sponsoring ·         Professional development plans   * Benefits vary by region and country

Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at talentacquisition@ultragenyx.com.

See our CCPA Employee and Applicant Privacy Notice. See our Privacy Policy.   Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation.  Inquiries on developing a recruiting relationship with us, may be directed to: talentacquisition@ultragenyx.com.