**Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk. **Your role and responsibilities** The IBM Consulting Workforce Management Americas team is looking for people interested in developing a career in a great environment providing support to peers, working with IBM tools to keep systems updated accurately and timely. **Required technical and professional expertise** * English: Advanced both spoken & written * Advanced studies in Industrial Engineering, Systems, Psychology, Human Resources, Public Relations, Business Administration or related * Time Management and Prioritization skills * Attention to details and ability to work under pressure * Basic Excel knowledge **Preferred technical and professional experience** * Experience in Customer Service Roles or administrative support. * Microsoft Office * Portuguese language