POSITION SUMMARY

Under supervision, develop and maintain a relationship with current and prospective customers. Work with the Regional Sales Managers, Proposals, Configuration and Design Teams to coordinate activities in accordance with the customers’ requirements. Administer all contractual activities starting after execution of the contract up to aircraft departure at delivery. Ensure the fulfillment of obligations by Embraer and the customer as well as compliance with operational regulations and certification requirements. Represent Embraer honorably and professionally during all customer interactions and transactions.

JOB RESPONSIBLITIES

Develop and nurture the relationship between Embraer and the customer at all stages of the contract to develop and ensure customer satisfaction and enhance the customers’ perception of EmbraerAdminister, under supervision, contractual obligations and changes, including but not limited to configuration, pricing, delivery schedule, deposit and final payments, and schedule changesCoordinate the delivery process and customer experience with the Delivery Specialist and Customer Center AmbassadorPrepare documentation for delivery functions as necessary. Communicate to management any deviations from the contract termsAccurately record and maintain contractual and delivery dataDirectly communicate and facilitate proper FAA and certification awareness to the customer to ensure compliance with operational regulations and requirementsExpand learning and skill base to a wide variety of job skills and personal competencies, including those necessary for succeeding in a team-based environment

ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES

Education:

BA/BS in Business Administration/Management, Legal studies or Aviation preferred

Experience:

Generally, 2-4 years of experience in this specialized functional discipline preferred with experience in a general aviation environment preferred; familiar with contractual language and structures; strong customer interaction

Knowledge, Skills & Abilities:

Comprehension and understanding of broad practices associated within the field assigned.Applies these understandings in the completion of moderately complex work assignments.MS Office (Word, Excel, Power Point and Access), Internet Explorer, Lotus Notes, Salesforce or similar CRM software, SAP experience is desirableExcellent verbal and written communication skillsInterpersonal skills: relates well to all kinds of people, builds effective relationships, uses diplomacy and tactOrganized, prepared, yet flexibleProficiency in Portuguese a plusProfessional appearance and demeanor required.

Working Conditions / Environment / Special Requirements

Ability to work in a safe professional manner adhering to all regulatory requirements including, OSHA, EPA, State and Federal regulations.Ability to work flexible hours and different shifts if required

GENERAL COMMITMENT FOR ALL EMPLOYEES

Commitment to company values and complies with department norms, policies, directives, and procedures.Incorporates Lean and P3E processes and concepts into daily activities.Strive for continuous improvement to processes and procedures.Honors and protects confidential and proprietary documents and information.Satisfies work schedule requirements.

The job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required by the employee. Performs other duties as assigned.

Embraer is an equal employment opportunity employer