Consumer & Community Banking (CCB) offers a wide range of financial services to nearly 60 million households and 4 million small businesses. Our Marketing & Communications teams shape the firm’s brand, deepen customer relationships, and deliver marketing campaigns through various channels using data and analytics. The Marketing Control team ensures risk reduction by providing a comprehensive risk and control framework, partnering with Operations, Technology and Marketing leadership to promote control initiatives and maintain a "design for control" approach.

The Marketing Control team’s mission is to enable the proactive identification and timely remediation of risk by providing a framework, infrastructure and support system holistically encompassing the breadth and depth of risk across the Marketing CoE. We are responsible for the overall risk and control framework that incudes governance, regulatory response, risk mitigation, risk transformation and control monitoring. Our Marketing Control Managers have deep subject matter expertise, are embedded with the broader Marketing teams and work hub and spoke with the Business and other pillars of our risk and control team to help carry out the consistency of the framework while driving the continued evolution of a more advanced risk and control approach. We also partner with Operations, Technology and Marketing leadership to take the best of what we do, within and across lines of businesses, and drive deliberate cross-pollination, lessons learned, and drive control initiatives all to help drive risk reduction.  We serve the broader organization in a collaborative fashion, with a mindset to “serve and protect” and ensure a “design for control” oriented approach in all that we do.

As a Control Manager within the Marketing Center of Excellence, you will support the end-to-end control framework. You will demonstrate confident leadership and sound judgment to influence a strong risk management culture across business practices. You will promote collaboration through effective partnerships across Compliance, Risk Management, Legal, Technology, and Audit teams. You will promote a sustainable end-to-end control environment that identifies, escalates, addresses, and mitigates issues in a timely manner. Your role will involve significant program management and stakeholder interaction. This role provides an excellent opportunity to shape risk management practices within a dynamic and collaborative environment.

Job Responsibilities

Evaluate and perform an end-to-end analysis of the business’ risk and control environment to identify significant gaps and opportunities, determine root cause of control breaks and mitigate issues in a timely manner Ensure that controls are properly designed, operating effectively to reduce financial loss, regulatory exposure, and reputational risk Assist with project execution and oversight for issues and action plans. Perform ongoing analysis of program related data (e.g., KRI/KPI/metrics) to support business-related initiatives and strategies  Drive collaboration through effective partnership across Compliance, Risk Management, Legal, Technology and Audit teams Influence business practices, key priorities, strategic decisions, policies, internal controls and standards

Required qualifications, skills and capabilities:

Bachelor’s degree or equivalent experience required 3+ years of financial experience, controls, audit, quality assurance, operations or compliance. Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate risk and controls in conjunction with business partners  Good critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions Strong interpersonal skills, exceptional relationship building and influencing skills and ability to effectively partner with all levels of management across numerous teams to help drive the Control Agenda Strong ability to articulate the control evaluation results in a meaningful and actionable manner Flexible, adaptable to shifting priorities; able to work in a fast-paced, results-driven environment