Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need 

The Controls Technician will play a hands-on role in proper operations of the Symbotic system at our Client’s site. The qualified candidate will be responsible for receiving, prioritizing, documenting, and actively resolving end-user help requests. The candidate will also assist in problem resolution that is involved with the operations. 

What we do 

The Control Technician is part of the Technical Support Operations organization that partners with cross functional teams to troubleshoot, prioritize, document and actively resolve or escalate end user help requests & site system issues. They are a key partner in resolving site alarms and escalating issues impacting our robotics systems to other SME within Symbotic.  

What you’ll do 

Demonstrate knowledge of plant and process safety rules, safe operating methods, and good housekeeping standards. 

Field incoming help requests from end-users through a variety of avenues such as telephone, email, and chat. 

Develop help sheets and knowledge base articles for end-users. 

Test fixes to ensure the problem has been adequately resolved. 

Perform post-resolution follow-ups to help requests. 

Perform ongoing activities such as backups, trend analyzing, I/O checks, etc to assist with on-site issues. 

Reading schematics, OEM manuals, and user guides to troubleshoot systems integrated with Symbotic equipment 

Remotely assisting site teams with troubleshooting advanced electro-mechanical issues using video conferencing software and other remote support tools. 

Respond to any equipment downtime issues in the plant and establish any required outside resources to assist in resolving issues quickly. 

Train and develop the plant electricians to increase their ability to understand and troubleshoot controls related issues in ebug PLC/Robot/HMI program to improve existing automated process. 

Other duties as assigned. 

What you’ll need 

Minimum of 3 years industrial controls experience 

Basic understanding of Ladder Logic, Allen Bradley RSLogix 5000, RSLogix 500, and FactoryTalk View software 

Troubleshooting, replace, modify experience with PLC/Robot, HMIs and VFDs; (programming experience a plus)  

Strong electrical and mechanical aptitude 

Experience with programming and troubleshooting robots such as ABB or Fanuc 

Knowledge of advanced sensor programming, including scanners, distance sensors, encoders 

A working knowledge of communication networks (Ethernet, Profinet, Profibus) 

Strong electrical experience using; Schematics, Multimeter, Megohmmeter and Oscilloscope 

Significant experience with DDC (direct digital control) systems and control theory 

Ability to read mechanical, electrical and pneumatic drawings; 

Ability to travel for initial training to Site location(s) for hands-on experience and travel as needed for site support thereafter 

Must have a valid driver’s license. 

Our Environment 

Up to 10% of travel may be required. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

The employee is responsible to own a credit card and manage expenses personally to be reimbursed on a bi-weekly basis. 

#LI-JS1

#LI-Remote

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. 

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.