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Job Description

Business Job Title: Controls and Compliance Specialist

Job Profile Title: Internal Auditor II

Direct Report To: Controls & Compliance Manager

Group/ Division: Global Business Services Shared Service Center (GBS SSC)

Career Band: 5

Position Location: Quezon City

Number of Direct Reports: 0

Position Summary:

The role aims to establish and maintain strong internal controls practices in the Shared Services Centre in Manila, ensuring a robust control environment across all SSC teams.

This position will collaborate with Internal/External Auditors, the local Finance and Customer Care workstream leads, and other collaborators to support the company's internal controls and program execution of programs such as SOX, Privacy, BCP and Cybersecurity. The role will be a member of the Global Controls & Compliance team and will have responsibilities in accordance with this.

Main Responsibilities:Support the workstreams in identifying and documenting processes and procedures surrounding internal controls.Support in implementing the company’s compliance program in the Manila Shared Service Centre, following regulatory rules and deadlines (BCP, Cyber Sec, Data Privacy, etc.)Support the External and Internal audits impacting the Shared Services to ensure smooth delivery of audit requests. Also act as a facilitator between auditors and workstreams as needed. Ensure that any audit findings are remediated in a timely and quality manner.Monitor the implementation of activities related to projects (such as automation, system-upgrades, etc.) and ensure control implications are properly considered.Deliver monthly spot checking of control operation across the workstreams. Report to leadership any control gaps identified, and support remediation of them to avoid subsequent audit findings.Ensure that adequate awareness raising/training programs are in place to increase risk and control understanding in operations teams.Identify areas of opportunity for process improvement.

Minimum Qualifications:College/University degree in Business Administration, Accounting or Finance.At least 3 years of financial audit/internal controls experience.Shared service experience is an advantage.Must possess a high degree of accuracy in work; diligent, meticulous, and detailed.Excellent interpersonal and collaboration skills.Good analytical, MS Office applications (Word and Excel), and organization skills.Ability to manage multiple projects and timelines; the ability to work well with all levels of management.Excellent written and verbal communication skills in English.Strong problem-solving skills.

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