We provide night-shift (12 hour 4 on/4 off) remote support to our valued Dematic Customers on production systems.

Often times, we do travel for support and training purposes.

What we offer:Career DevelopmentCompetitive Compensation and BenefitsPay TransparencyGlobal Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The base pay range for this role is estimated to be $82,875 - $121,550 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:What will you do in this role: Our team participates in the support of semi-complex systems that integrate hardware and softwareProvides support in semi-complex material specification, schematic troubleshooting, and appropriate follow-upParticipates in recommending ideas related to efficiency improvement, cost reduction, and improvement in customer happinessProvides troubleshooting expertise to Dematic's customersTravel between 20-30% to different customer locations, which may include weekends and overtime

What We are Looking For:Bachelor's DegreeExperience with Dematic Walmart installsBeing willing to work nights and on-call coverage is a must!We need you to have proven experience in a related field providing customer service support - customer happiness is key!Experience with Allen Bradley Logix PLC controls platformsExperience with controls hardware troubleshootingSiemens and Modicon PLC experience a plusElectrical troubleshooting experienceStrong customer service mentalityAbility to work in a team environmentStrong verbal communication skills over the phoneAbility to work independently

#LI-DH1 #inpost