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Position Summary

The Aetna IT Delivery organization, within CVS Health’s Data, Digital, Analytics, Technology (DDAT) organization, is seeking a Conversational AI Chatbot Developer to drive the overall user experience for a Conversational AI platform that is helping our members to get answers to their health insurance questions through the channel of their choice.  In this role you will be responsible for implementing the conversational flows to deliver a superior user experience.  This role is responsible for implementing the conversational dialogs, partnering with product and technology partners to understand the requirements, influence features, and design. 

You will make an impact by:

Designing and developing AI conversations, including integrating with enterprise APIs to fulfill consumer requestsApplying clean coding skills and best practicesCollaborating with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intentsCollaborating with teams and other developers to design, develop, test, deploy and maintain a chatbotLeveraging AI, NLP Technologies and cognitive machine learning to develop chatbot applicationsIntegrate chatbot solutions with multiple platformsEnhancing user effectiveness of the conversational agents with the help of advanced technologiesContinuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunitiesTuning and enhancing Speech to Text models

Required Qualifications

3+ years software delivery experience1+ years of Chatbot development experience with IBM Watson Assistant, or any other similar chatbot conversational AI tool (i.e Google Dialogflow CX, LivePerson, Amazon Lex, Kore.ai)1+ years of leveraging of conversational AI best practices1+ years of knowledge of AI/chatbot development landscape, tools and other frameworks1+ years of experience in CICD, Git, unit-testing and source code management1+ years of knowledge of cloud development and deployment principles1+ years of working in an Agile environment, with knowledge in DevOps approaches, end-to-end software development processes and business requirements

Preferred Qualifications

Backend (server side) development experience either in Java, node.jsMulti-language background and experience working with programming languages such as Python, Java, Javascript/TypescriptExperience with IBM Voice gateway and / or IBM Discovery is a plusKnowledge of automated speech recognition, including SSML tagging for TTS

Education: Bachelor's degree or equivalent experience required

Pay Range

The typical pay range for this role is:

$79,310.00 - $158,620.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
 
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.  The Company offers a full range of medical, dental, and vision benefits.  Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.  The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.  As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.  
 
For more detailed information on available benefits, please visit Benefits | CVS Health

We anticipate the application window for this opening will close on: 11/22/2024

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.