We’re looking for a Conversion Senior Coordinator to join our team at MBPS. This role plays a crucial role in managing the end-to-end process for new business cases at John Hancock. This includes overseeing the processing of applications and recordkeeping agreements through to the assignment of contract numbers. The position also involves setting up all aspects of client information, investments, service features, and other onboarding requirements to ensure a seamless transition for new clients.

Position Responsibilities: 

Maintain high standards of quality and efficiency in indexing processes and capturing information.Conduct thorough checks and exercise good judgment to prevent financial errors, while handling sensitive funds with care.Suggest process improvements to enhance team metrics and consistently meet company service level expectations.Be available for overtime during high-volume periods, including some Saturdays and holidays, while effectively managing time off.Support colleagues and other teams with production tasks and contribute to expanding the team's expertise in various functions.

Required Qualifications: 

Open to fresh graduates or those with BPO experience, pass math and English exams, business writing exam, and demonstrate keyboarding skills of 35 WPM with 90-95% accuracy.Proficient in Microsoft Applications.Bachelor’s Degree in any courseAmenable to work in fixed night shift

Preferred Qualifications: 

Strong written communication, proactive problem-solving, and effective multitasking.Understand basic insurance processes; knowledge of life insurance and group benefit products is a plus.Clear communication, collaboration, adaptability, execution excellence, and continuous self-improvement.Familiarity with product and process protocols specific to Manulife and JH RPS.Pass weekly tests on Manulife products, understand JH RPS terminologies and processes, and proficient in email communication.

When you join our team: 

We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we’ll support you in shaping the future you want to see. 

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid