As the leader of both the retail store and cafe operations, your primary area of focus is to create an atmosphere that both our guests and employees love to be a part of.  It's all about culture.  And we're looking for someone who is eager to build positive relationships both internally and externally, so that anyone who engages with Coopers Uptown is glad that they did.

In addition to the future of Coopers Uptown, the General Manager will provide leadership and direction to the store in the following areas: sourcing and buying product, driving awareness and store traffic, creating memorable customer experiences, growing key business metrics, managing payroll and staff, executing visual merchandising, networking, developing a high performing team, and serving as the Coopers Uptown ambassador to the community.

Coopers Uptown is really where tradition meets community, and the ideal General Manager will help ensure that legacy lives on now and for years to come.

Additional job expectations include:

Creating an outstanding atmosphere and culture for both customers and employees and driving cafe and retail stores financial performance. Overseeing daily store operations including hiring, scheduling, budgeting, driving sales performance, selling skills, merchandising, stock management and adhering to operational policies and procedures. Being responsible for entire product assortment.  This includes understanding trends, managing relationships with vendors and resources, making product buys, and managing overall product lifecycles. Implementing marketing, sales, service, and financial strategy direction provided by corporate partners. Hiring, trainings and supervising staff.  This includes providing positive leadership, mentoring, and coaching to all employees to create and retain a high performing team. Continually educating and developing sales team on new products and sales strategies. Creating and tracking daily, weekly and monthly financial performance including sales, labor, and inventory expenses. Ensuring culture and working relationship between retail staff and cafe staff is collaborative. Regularly reviewing key performance metrics with staff to drive profitability and service in the store. Being accountable for driving awareness within the community via networking, community involvement, event planning and execution, and creating cohesive partnerships within Kenosha area. Assisting in planning and executing marketing strategies to drive awareness and store traffic, attract new customers and increase retention. Being lead point of contact for all vendor contracts and facility management obligations. Handling customer inquiries, complaints and special requests while building relationships with guests to enhance customer service levels. Leading the planning, coordination and execution of all special events, working alongside retail manager, cafe manager and marketing team to ensure that events are successful.  This includes making event specific goals and tracking towards them. Maintaining all standards of store operations including visual presentation security, inventory control, loss prevention, human resources, expense control, training, facility appearance and operational policies and procedures. Ensuring all company prescribed standards are met and adhered to by all employees.

PHYSICAL DEMANDS/WORKING ENVIRONMENT

A combination of office and in-store working environment.  Must be able to lift a minimum of 25 pounds.

QUALIFICATIONS

Proven work experience as a Store/Retail Manager, General Manager, Hospitality Manager or similar role Proven experience managing vendor relationships and buying product Proven customer service experience as a manager Familiarity with retail management software Degree in Business Administration; Hospitality Management is a plus

COMPETENCIES

Collaborates Strategic Mindset Drives Results Plans & Aligns Guest Focus Business Insight